A.05.80 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2012)

Central Management Server Configuration Guide
Chapter 4: Configuring Information for Managed Systems
l Entitlement type, which is the contract type and is one of the following:
n CarePack Serial Number
n Compaq Contract ID
n SAID for a Service Agreement ID
n System Handle
l Entitlement ID, which is the value of the contract ID itself.
l Obligation ID, which is the Compaq Software Obligation ID for some North and Latin American
customers whose Entitlement Type is CarePackID or CompaqID. A customer who has a Platinum,
Gold, or Silver pre-merger Compaq contract should provide a Red Access ID (also called an Obligation
ID).
l The Custom Delivery ID is a free text field that can be populated for each individual managed system.
In some circumstances, this field may be populated by an HP Representative to allow customized
handling/routing of reported incidents. In those instances, the field must be populated with a unique
value associated with the customized handling that is required.
Determination of the unique value must be done by an HP Representative working with the HP
Automation Team TS that sets up the customizations. Unless such special circumstances are
identified, and agreed upon, the field should always be left blank. Failure to follow this guidance could
result in incorrectly handled incident reports. Customers should contact their HP Account Team
representative for more details.
Important: How Entitlement Information is configured or modified varies by the option process you
follow, so be attentive to the instructions in each section.
Also note that the Batch Upload functionality allows you to configure system Entitlement Information for
multiple systems in advance of the following sections. If you are interested in pre-configuring this
information, see Appendix C, Remote Support Batch Upload Process for details.
Option A: Configuring Individual Managed Systems
Complete the following steps for each individual system for which you require HP Remote Support.
Important: The completion of all available information is required for managed systems to entitle for
both event monitoring and configuration collections. Additionally, you must complete this
configuration for your managed systems before you add them to a SAN or other HP SIM Collection.
1. Log on to HP SIM on the CMS.
2. Select Options → Remote Support Configuration and Services.
3. Select the Entitlement tab to display the Remote Support System List and choose a system (by
clicking on the system name in the System Name column) to configure for HP Remote Support
services.
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