A.05.80 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2012)

Central Management Server Configuration Guide
Chapter 3: Remote Support Configuration and Registration
Company information provided under the Settings tab will be included with all events from your enterprise.
Once the appropriate information is entered, you can register the CMS and Remote Support software with
HP. The individual identified in the CMS Administrator Contact Information section in the Settings tab
will receive communications about the HP Remote Support product itself, including news and upgrade
information. Additionally, this person may receive notifications about managed system and CMS event
status changes if email notifications were configured as explained in "Configuring WEBES for Email
Notifications" on page 45.
Consult the following sections to fill out the required information to register the Remote Support Client.
Note: If you cannot access the Remote Support Configuration and Service option in HP SIM, see
"Troubleshooting Potential Web Browser Issues" on page 93 for more information.
Providing CMS Location Information
The company name, address, and time zone information is used by the HP Support Center to identify
where your CMS is physically located.
Providing CMS Administrator Contact Information
Select your own primary company contact. This may or may not be the same individual responsible for
managed system support in your organization. Provide that individual's contact information, including
email address, telephone number, language preference, and hours of availability. The Hours of Availability
field is a free text field.
HP Insight Remote Support Advanced (A.05.80)Page 41 of 111