A.05.80 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2012)

Central Management Server Configuration Guide
Chapter 1: Insight Remote Support Advanced Prerequisites
l When connecting from a Windows XP, Windows 2000, or Windows 2003 system, use the /console
switch:
c:\windows\system32\mstsc.exe /console
l When connecting from a Vista, Windows 2008, or Windows 7 system, use the /admin switch:
c:\windows\system32\mstsc.exe /admin
CMS Communication Requirements
Important: The CMS requires a static IP address. Dynamic IP addresses are not supported.
Remote Support Software Manager (RSSWM) on the CMS communicates over HTTPS/443. Likewise,
the Remote Support Client component also communicates over HTTPS/443 to submit incidents to and
retrieve entitlement information from the HP Support Center.
HTTPS provides encryption for confidentiality of software configuration data collected from the CMS and
transferred to HP. It is advisable to configure your firewall for both RSSWM and the Remote Support
Client before installing Insight Remote Support Advanced. If your policies require IP addresses, please
see HP Insight Remote Support Advanced and Remote Device Access Security Overview available at
http://www.hp.com/go/insightremoteadvanced-docs for details.
Alias Protocol Service Description
services.isee.hp.com
HTTPS The Remote Support Client service is used to submit
incidents to and retrieve entitlement information from the
HP Support Center.
The Remote Support Client and RSSWM communicate directly with the HP Support Center through the
firewall or web proxy server (if a web proxy server is in use). Insight Remote Support Advanced supports
connecting directly to the Internet or connecting through a proxy server and supports all proxy servers
conforming to the HTTP/1.0 Specification. Insight Remote Support Advanced does not support proxies
using proxy auto-configuration scripts, NTLM authentication (also known as Integrated Windows
Authentication), or Kerberos authentication.
The Remote Support Client configuration may fail if a customer’s firewall or security software filters
network communication between the monitored client and the HP Support Center. For example, some
firewall software, such as WatchGuard firewall, filters some HTTP protocols by default. It may block
HTTP redirection, HTTP download of compressed files, etc. In those cases, change the firewall settings
so that it does not block any HTTP communication between the CMS and the HP Support Center. Verify
that it passes any HTTP 1.0 standard protocol between the CMS and the HP Support Center, so that it
meets the communication requirement (TCP 443 outbound with established back).
Note: Check for software or networking updates in the Insight Remote Support Advanced Release
Notes available at http://www.hp.com/go/insightremoteadvanced-docs.
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