A.05.70 HP Insight Remote Support Frequently Asked Questions (October 2011, 5900-2079)

8
Functionality
HP Insight Remote Support
Standard
HP Insight Remote Support
Advanced
Remote capabilities
 24 x 7 remote monitoring
 Automated event detection and
reporting without any manual
intervention
 Automatic service dispatch, based on
device’s warranty, HP Care Pack
Service or contract definition
 24 x 7 remote monitoring
 Automated event detection and
reporting without any manual
intervention
 Automatic service dispatch, based on
device’s warranty, HP Care Pack
Service or contract definition
 Ability to view warranty and contract
details for all discovered HP devices
Proactive services
Not available
Additional capabilities to deliver proactive
services such as health checks,
availability, patching etc. Available for HP
Mission Critical and Proactive Services
customers
Software updates
Managed automatically through the Remote Support Software Manager or as an
update from HP Software Depot
View of
incident details
for all devices
No centralized view of all cases
Single view through HP Systems Insight
Manager (HP SIM) user interface,
including case ID and current status
Problem resolution
Detailed problem resolution
information, automatically submitted to
HP
Detailed problem resolution information,
including part location in device is easily
viewable in the HP Systems Insight
Manager (HP SIM) user interface.
Ease of installation
and configuration
Entire environment is easily installed and
configured (< 30 minutes after
download) centrally.
Entire environment is easily installed and
configured and managed centrally.
Configuration time proportionate to
number of monitored devices
Extensibility
Not available
Easily extendable platform by leveraging
other HP SIM extensions, e.g.
provisioning, patch, Virtual Machine,
power, and performance management
Integration with
management
platforms and
processes
Not integrated. Simple event
notification with other management
applications possible
Integrated into HP SIM, which allows
simplification of the customer’s IT support
processes. Ability to intelligently integrate
with HP Operations Manager and SAP
Solution Manager. Simple event
notification with other management
applications possible