A.05.70 HP Insight Remote Support Frequently Asked Questions (October 2011, 5900-2079)

7
Question 14: How can I check that my HP Insight Remote Support is working
correctly?
Answer: It is possible to check that your HP Insight Remote Support Central Management Server
/Hosting Device is working correctly and that it is monitoring all of my managed devices
without issues by simply looking at the Service Health tab. This page will indicate if there are
any problems and give guidance on how to resolve them. It is strongly recommended that this
tab be checked on a regular basis.
>>back to top
Question 15: How do you compare the two HP Insight Remote Support
solutions?
Answer: The following comparison table helps to describe the differences between the two
solutions. Please use this table to determine which solution will best meet your needs.
Functionality
HP Insight Remote Support
Standard
HP Insight Remote Support
Advanced
Cost of solution
Available at no additional cost for all customers with a warranty, HP Care Pack Service
and HP contract support obligation. No licensing fees.
Installation
Available as a download package from HP Software Depot either by accessing it
directly or by following the link to it from the installation process (e.g. installation
initiated from the HP Insight Software DVD, HP Systems Insight Manager installation,
etc.).
Security
Based on standard Internet security
protocols as frequently used for
applications like home banking
Based on standard Internet security
protocols as frequently used for
applications like home banking. In
addition advanced audit features
available to check collected
information and methods
Monitored
environment size
Optimized for 1-50 devices
Optimized for up to 3,250 monitored
devices
Hosting device
Windows ProLiant server that can be
shared with other applications or as
a virtual device
Recommended to use a dedicated
Windows ProLiants server to host both
HP SIM and Insight RSA or as a virtual
device
Virtualization
HP Insight Remote Support Advanced and HP Insight Remote Support Standard can
be installed in a VMware ESX or ESXi virtual environment.
Remote monitoring of virtual machine managed devices is also supported.