A.05.70 HP Insight Remote Support Frequently Asked Questions (October 2011, 5900-2079)

Question 7: Is HP Insight Remote Support secure?

Answer: HP Insight Remote Support requires an encrypted outbound initiated Internet

connection (HTTPS/443) only. However, the secured technology used should be

acceptable within most company's security policies. For more details, please see the HP

Insight Remote Support Standard Security Overview whitepaper or HP Insight Remote

Support Advanced and Remote Device Access Security Overview whitepaper.

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Question 8: Does HP Insight Remote Support cause extra network traffic on my

LAN?

Answer: To monitor the health of a device, a diagnostic agent needs to be installed on the

managed device and if it detects any error conditions they will be sent to the Central

Management Server/Hosting Device. This will create a very small amount of extra network

traffic but only when an error condition that is negatively impacting the managed device.

The only other time when data is transmitted on the network is when basic configuration

information is collected from the managed device. For HP Insight Remote Support Standard, this

is only every two weeks and for HP Insight Remote Support Advanced you control the frequency

and the schedule of these collections.

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Question 9: What data is collected and how is this data used?

Answer:

HP Insight Remote Support collects basic configuration information from your devices

to help HP resolve problems more quickly and accurately. No business information is

collected and the data is managed according to the HP Data Privacy policy. Configuration

data collected includes:

 Server model

 Processor model & speed

 Storage capacity & speed

 Memory capacity & speed

 Firmware/BIOS

 Operating System

 HP Integrated Lights Out (iLO) presence

 Power management

If you have a proactive services contract with HP, then additional configuration, performance

and availability data will need to be collected in order to deliver these services. This requires the

Insight Remote Support Advanced software. For details, please contact your HP Account Support

team.

See also Question 11 if you have opted to receive recommendations to your environment.

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