A.05.70 HP Insight Remote Support Frequently Asked Questions (October 2011, 5900-2079)

Both HP Insight Remote Support software solutions can now also be installed in a VMware ESX

or ESXi virtual environment.

See the Release Notes (either HP Insight Remote Support Standard

Release Notes or HP Insight Remote Support Advanced Release Notes) for details of supported

devices and prerequisites.

Note, the total number of devices that can have configuration collections turned on is 2,000 per

month for the HP Insight Remote Support Advanced solution and should be considered in the

sizing of the Central Management Server (CMS).

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Question 3: Why should I use remote support technology?

Answer: The value you will receive from using HP Insight Remote Support can be summarized

into three categories:

Superior Support Experience

 Faster, secure and more accurate support

 Reduced infrastructure downtime

 Reduced intervention and better control

 Fewer phone calls to the support center

Simplicity

 More focus on your business with relevant information

 Easy to install and configure

 No license management

 Intelligent analysis of all incidents

Reduced operating costs

 Faster fault detection and more accurate support

 Included with warranty / support contracts

 Keeps your business running more reliably

 Automatic software updates

 Affordable services and products when needed

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Question 4: Is there a fee to use HP Insight Remote Support?

Answer: HP Insight Remote Support is available at no extra cost as part of your warranty, HP

Care Pack Service or contractual support agreement with HP.

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