A.05.70 HP Insight Remote Support Frequently Asked Questions (October 2011, 5900-2079)

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HP Insight Remote Support

Frequently Asked Questions for A.05.70

Q1: What is HP Insight Remote Support?

Q2: Who should use HP Insight Remote Support?

Q3: Why should I use remote support technology?

Q4: Is there a fee to use HP Insight Remote Support?

Q5: Which products are supported by HP Insight Remote Support now and in the future?

Q6: What steps are needed to install HP Insight Remote Support?

Q7: Is HP Insight Remote Support secure?

Q8: Does HP Insight Remote Support cause extra network traffic on my LAN?

Q9: What data is collected and how is this data used?

Q10: Is it possible to control the source of the HP Insight Remote Support solution to meet my

legal requirements?

Q11: Can I still have my preferred local HP Authorized Support Provider to deliver my HP

contract or warranty service for me?

Q12: How does opting for receiving recommendations to my environment work?

Q13: Can I run HP Insight Remote Support in a virtual environment?

Q14: How can I check that my HP Insight Remote Support is working correctly?

Q15: How do you compare the two HP Insight Remote Support solutions?

Q16: Where do I get more information or support for HP Insight Remote Support?

Summary of content (10 pages)

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HP Insight Remote Support Frequently Asked Questions for A.05.
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Question 1: What is HP Insight Remote Support? Answer: Today more than ever before, it is critical to cut cost and complexity and enhance the effectiveness and efficiency of supporting your environment. HP Insight Remote Support can help. Many issues that previously required the active involvement of your staff and/or onsite support calls can now be resolved automatically.
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Both HP Insight Remote Support software solutions can now also be installed in a VMware ESX or ESXi virtual environment. See the Release Notes (either HP Insight Remote Support Standard Release Notes or HP Insight Remote Support Advanced Release Notes) for details of supported devices and prerequisites.
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Question 5: Which products are supported by HP Insight Remote Support now and in the future? Answer: The comparison table below outlines the supported products for each HP Insight Remote Support solution. HP intends to release new and enhanced versions of HP Insight Remote Support that will introduce new products and new features.
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Question 7: Is HP Insight Remote Support secure? Answer: HP Insight Remote Support requires an encrypted outbound initiated Internet connection (HTTPS/443) only. However, the secured technology used should be acceptable within most company's security policies. For more details, please see the HP Insight Remote Support Standard Security Overview whitepaper or HP Insight Remote Support Advanced and Remote Device Access Security Overview whitepaper.
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Question 10: Is it possible to control the source of the HP Insight Remote Support solution to meet my legal requirements? Answer: For customers, who have very specific requirements for controlling the source of any software in a production environment, the HP Insight Remote Support software, available from HP Software Depot, makes it possible to download and store a particular version of Insight Remote Support Standard and Advanced and disable the Remote Support Software Manager (RSSWM) component and updat
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Question 14: How can I check that my HP Insight Remote Support is working correctly? Answer: It is possible to check that your HP Insight Remote Support Central Management Server /Hosting Device is working correctly and that it is monitoring all of my managed devices without issues by simply looking at the Service Health tab. This page will indicate if there are any problems and give guidance on how to resolve them. It is strongly recommended that this tab be checked on a regular basis.
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Functionality HP Insight Remote Support Standard  24 x 7 remote monitoring Remote capabilities  Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition  24 x 7 remote monitoring  Automated event detection and reporting without any manual intervention  Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition  Ability to view warranty and contract details for all discovered HP devices Additional capabilities to de
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Functionality HP Insight Remote Support Standard HP Insight Remote Support Advanced  HP ProLiant, HP Integrity and HP 9000 commercial servers  HP ProLiant, HP Integrity and HP 9000 Servers  HP BladeSystem Enclosures  HP BladeSystem Enclosures  HP Alpha Servers  HP Alpha Servers  HP Modular Cooling System  HP NonStop Servers  HP Dynamic Smart Cooling  HP Modular Cooling System  HP Rack-mountable and Tower UPS  HP Dynamic Smart Cooling  HP StorageWorks P6000/Enterprise  Virtual Ar
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Functionality Multivendor product coverage HP Insight Remote Support Standard HP Insight Remote Support Advanced Selected non-HP devices, which are covered by an HP contractual support agreement: Selected non-HP devices, which are covered by an HP contractual support agreement:  IBM Windows server  IBM AIX and Windows server  Dell Windows server  Dell Windows server  Sun Solaris server  CISCO  Brocade  Plus many more network devices >>back to top Question 16: Where do I get more informati