A.05.70 HP Insight Remote Support Advanced Remote Support Software Manager User Guide (October 2011, 5900-1728)

About This Document
Document Purpose and Intended Audience
The HP Remote Support Software Manager User Guide for Insight Remote Support Advanced is intended
for HP Customers and HP Support Personnel who are using the HP Remote Support Software Manager.
This document provides the necessary information to update and maintain software downloads, modify
configuration settings, perform maintenance tasks, remove and reinstall the software manager, and lists
troubleshooting tips.
Publishing History
Manufacturing Part Number Edition Number Publication Date
5992-6300 Edition 1, A.05.00 January 2009
5900-0342 Edition 2, A.05.30 July 2009
5900-0527 Edition 3, A.05.40 December 2009
5900-0568 Edition 4, A.05.50 August 2010
5900-1251 Edition 5, A.05.60 April 2011
5900-1728 Edition 6, A.05.70 October 2011
Related Documents
HP Remote Support Software Manager documentation includes the following documents, available at:
l HP Insight Remote Support Advanced Central Management Server Configuration Guide
The HP Insight Remote Support Advanced Central Management Server Configuration Guide provides
information about installing, configuring and using HP Insight Remote Support Advanced.
l Insight Remote Support Advanced Managed Systems Configuration Guide
The Insight Remote Support Advanced Managed Systems Configuration Guide provides information to
validate that the managed systems are properly configured before installing and configuring Insight
Remote Support Advanced on the CMS.
Support Information
HP recommends that you consult the Insight Remote Support Advanced documentation to resolve
issues. The documentation is designed to help guide you through a successful installation and
configuration. However, if you need further support for Insight Remote Support Advanced, help is
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