A.05.70 HP Insight Remote Support Advanced Remote Support Software Manager User Guide (October 2011, 5900-1728)

Remote Support Software Manager User Guide
Chapter 2: Modifying Settings
Modifying Contact Information
Customer contacts are notified when package updates are published to servers at the HP Support Center
or when RSSWM has lost connectivity to the HP Support Center. One or more customer contact e-mail
addresses can be entered into the e-mail field to receive notifications and reports.
Two types of e-mail notifications can be received from the HP Support Center:
l Software State Reports – sent biweekly and include the title, current version, status, and update
availability of software applications installed on the CMS.
l Failed CMS RSSWM Connectivity Alerts – sent when RSSWM has lost connectivity from the CMS to
the HP Support Center. The notification will inform you of the last time RSSWM logged a successful
Software configuration data collection from the HP Support Center.
You may opt in or out of either notification at any time by selecting or disabling the option and submitting
your preferences.
To configure the Notifications and Reports Contact:
1. Start RSSWM by clicking Start → All Programs → Hewlett-Packard → Remote Support
Software Manager → Remote Support Software Manager User Interface.
2. In RSSWM, select Contacts. The Contacts window is displayed.
Figure 2.8. RSSWM Contacts Window
3. Enter the e-mail address(es) of the Customer contact(s) to whom the notifications are to be sent.
4. Select Enable email announcements of available software updates if you want to receive
notifications about software updates.
Select Enable email for status and connectivity reporting if you want to receive notifications
about the status of the system.
5. Click Submit. The Form Submission window is displayed, confirming the details of the selection for
e-mail notifications.
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