A.05.70 HP Insight Remote Support Advanced Remote Support Software Manager User Guide (October 2011, 5900-1728)

Remote Support Software Manager User Guide
Chapter 1: Managing Software Downloads and Installations
Release Notes for further information.
o
A depot for another operating system may display Depot available for distribution to
endpoints, indicating that the depot is now hosted on the endpoint ready for distribution.
n Update Available – An update for this package is available, but it has not yet been installed. This
status only displays for packages that have been installed.
n Uninstalled – This package has been removed. Newer versions of this package will not be applied
automatically.
n Failed / Timed Out – An error was encountered installing the package. For most packages, the failed
state will display as Failed: View Logs for more details.
n Running – The package is being downloaded and installed now. This state can be observed when a
package is being downloaded and installed according to your synchronization schedule.
n Unknown – The package is in an indeterminate state. For example, this can happen if a package
removal fails and the package is only partially removed.
Prior to synchronization with the HP Data Center, the following special status values may be
displayed:
n Initial Synchronization Scheduled – This status displays when you selected an Automatic Update
Strategy during RSSWM installation and the package is scheduled to be synchronized with the
Remote Support Data Center, but your synchronization schedule has not yet occurred. In addition to
waiting for the regularly scheduled update, you can also choose to synchronize this package
immediately (see "Synchronizing Packages" on page 18) or manually install the package through the
RSSWM user interface to synchronize the package with the HP Data Center.
n Manually Managed – no status available – This status displays when you selected Manual on-line
updates during RSSWM installation and this package has not yet been synchronized with the HP
Data Center. This package will stay at the current version and be managed by you unless you
change its Update Policy to Automatic on-line updates or choose to update it by selecting the
Install option in the Packages window.
The Status for packages may change when the HP Data Center is queried for package updates, based
on the Synchronization Schedule setting and the Update Policy. Additionally, the Status may change if
you execute the Check for Package Updates option on the Actions page or if you click the
Synchronize Now button on the Synchronization window.
l Actions
The Actions column shows actions that can be performed on a package. The following actions are
available:
n Install – Either install or upgrade the package. If necessary, the package will be downloaded to the
system before installation.
n Remove – Remove a package from the system.
Important: It is important to understand that removing a package removes the software
permanently unless it is later explicitly installed through the RSSWM GUI. A package explicitly
uninstalled will not be reapplied through scheduled updates even if the Update Policy is
HP Insight Remote Support Advanced (A.05.70)Page 10 of 26