A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

 Extend event monitoring to include service event filtering and analysis, providing recommended

actions, reducing manual intervention

 Faster restoration of supported systems and devices to operational status

 Create custom reports using HP SIM standard functionality, e.g. service events

 Access to HP customer self repair videos depicting the repair procedure for the relevant part

replacement

Integrated warranty and contract reporting:

 Track the status of your warranty, HP Care Pack Service and support contracts with HP

 Eliminate the manual tracking of warranty, HP Care Pack and contracts

 Create custom reports using HP SIM standard functionality

 Receive proactive expiration alerts

 Reduce support costs by making sure you have the correct entitlement options for each device

Proactive services for storage environments:

The following proactive capabilities are available to customers where the devices are covered by

Warranty, HP Care Pack Service and an HP support contract obligation:

 Automatic collection of information about your SAN/storage environment devices including

configuration, revision levels and other device attributes

 Secure transmission and storage of this information at HP for further analysis to deliver reactive

support or optional Technical Services

Customers with Proactive Essentials, Proactive 24 and Critical Services including Mission Critical

Partnership can benefit from the following additional services for devices with this entitlement level:

 Firmware analysis planning

 Management of firmware

 Storage and SAN documentation

 Configuration assessments

Please contact your HP Account Support team for further details.

Proactive services for server environments:

Full HP-UX proactive capabilities are available with this release for customers with HP Proactive Essentials,

Proactive 24, Mission Critical Partnership and Critical Services to deliver the associated support

deliverables, for example:

 HP-UX Availability Analysis

 HP-UX Performance Analysis

 HP-UX Server Assessments, e.g. Patch Analysis, Health Check, etc.

 eSMG Configuration Reports including summary and changes

For all other operating systems, proactive capabilities are available with this release for customers with

HP Proactive Essentials, Proactive 24 and Critical Services to deliver the associated support deliverables.

This is achieved by combining HP Insight Remote Support Advanced monitoring with the required clients

for delivering availability, performance and health check assessments. Future releases of HP Insight

Remote Support Advanced will integrate these clients fully into this solution. Please contact your HP

Account Support team for further details.