A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

 Recover quickly from unpredictable failures - Equipment with remote monitoring is restored, on

average, 40%

faster due to quicker problem detection, better diagnosis, and more rapid initiation of

repair.

 Get accurate problem diagnosis - Cases detected and diagnosed through remote monitoring have

shown over 95%

first time problem resolution, due to the availability of detailed diagnostic

information.

 Make better use of people resources - By automating your support processes to operate 24x7, you

allow your IT personnel to focus on core business activities instead of detecting system failures and

collecting data.

 Automate support - With the tools delivered through the HP Insight Remote Support Advanced plug-in,

you can automate your entire support process for fault detection, and automatically generate support

requests.

 Become future ready - The HP Insight Remote Support Advanced plug-in will enable you to

automatically download a package of integrated tools to your CMS. The level of automation is under

your control. This allows you to quickly and easily take advantage of all of the latest enhancements

and features, e.g. new analysis rule sets and new product coverage.

 Be proactive - Because remote monitoring avoids potential disruptions caused by unplanned downtime,

you can operate in a proactive manner. Instead of reacting to problems, you can monitor activity and

plan interventions at your convenience.

 Integrate your IT management - HP Insight Remote Support Advanced is tightly integrated with HP

Systems Insight Manager (HP SIM), providing an integrated view of all your IT operations and

enabling you to streamline and improve your enterprise management.

 Easier asset management – After installing HP Insight Remote Support Advanced, the entitlement to

service from HP for each device under warranty, HP Care Pack Service or contractual support

agreement is now available to you in a single view.

For more information, please visit

http://www.hp.com/go/insightremotesupport

Based on an HP-internal call center data analysis in Q4 2011 on equipment monitored by remote support compared to equipment

without remote support monitoring.

Based on HP Insight Remote Support operational metrics, Q4 2011

Features

Integrating HP Insight Remote Support Advanced with HP Systems Insight Manager (HP SIM) opens a

world of possibilities when it comes to centralized management and servicing of your infrastructure. This

combines the core hardware management value of HP SIM with new service and support tools to deliver

improved warranty and contract management, automated support calls to HP, intelligent event analysis,

advanced troubleshooting and the ability to deliver proactive services. These capabilities are deployed on

your Windows-based Central Management Server (CMS) and include the following:

Improved serviceability:

 Monitor and manage servers and SAN/storage environments by providing new serviceability

attributes

 Send hardware event notification automatically and securely to HP, including entitlement,

acknowledgement and status returns

 Highly secure Internet connection to HP