A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

7
About this document
IMPORTANT: The following document describes the supported products and prerequisites for the
HP Insight Remote Support Advanced software.
Only products running the supported operating system versions with the specified prerequisites
are eligible for support from Hewlett-Packard.
If unspecified combinations of products and operating systems are configured to operate with the
HP Insight Remote Support Advanced software, HP will not guarantee that they work correctly or
that they do not negatively affect its operation.
Visit http://www.hp.com/go/insightremotesupport for more details.
Overview
HP Insight Remote Support software is a suite of remote support solutions that are scalable to meet
different customer needs:
 HP Insight Remote Support Standard software
Provides basic remote monitoring for small business environments (optimized for 1-50 servers) where
integration with an infrastructure management platform is not required
 HP Insight Remote Support Advanced software
Provides enhanced remote monitoring and management functionality for medium to large enterprise
environments including the need for management platform integration and delivery of proactive
services.
Details for both solutions are available at http://www.hp.com/go/insightremotesupport
This document is the Release Notes for the HP Insight Remote Support Advanced software.
HP Insight Remote Support Advanced is the preferred choice of System Administrators to enhance the
centralized and automated advantages of HP Systems Insight Manager (HP SIM) when managing HP
servers, storage, network and selected multivendor products.
HP SIM is designed to contain costs and achieve efficiencies using automated functions to reduce errors,
leverage staff time, and speed up problem resolution. Available at no extra charge with your warranty,
support contract, or HP Care Pack Service, HP Insight Remote Support Advanced further improves these
benefits by adding intelligent event analysis to enable faster and more accurate problem resolution. Both
automated and integrated case submission to HP, plus identification of cases that need your involvement,
allows system administrators to be more efficient, reduces operational complexity, improves uptime and
enables you to meet service level agreements.
HP Insight Remote Support Advanced is also the foundation for customers who purchased proactive
services contracts, including mission-critical, to allow the collection of configuration information used to
construct proactive assessments.
It is also required to enable the HP SIM contract, HP Care Pack Service and warranty entitlement lookup
feature.
Benefits:
 Available at no additional cost - You can take advantage of HP Insight Remote Support Advanced for
use with servers, networks and storage devices that are covered by warranty, HP Support contracts, or
HP Care Pack Services.