A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

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HP-UX 11i v3 (11.31) Integrity server entitlement failures and memory leak
issues
System Fault Management (SFM) Version C.07.00.04.06 or C.07.00.05.04, installed with the HP-UX 11i
v3 OE Update Release for March 2010 or April 2010, disables the automatic entitlement with HP-UX
Integrity servers using the HP Insight Remote Support Advanced software.
This version of SFM sends the wrong information for Product Number, thus breaking the automatic
entitlement. In order to maintain monitoring for all HP-UX Integrity servers, it is recommended to install
System Fault Manager (SFM) Version C.07.00.06.02, which contains a fix for this issue and is delivered
as a part of Diagnostics Products Collection depot (B69191AAE) available from Software Depot at:
https://h20392.www2.hp.com/portal/swdepot/displayInstallInfo.do?productNumber=DiagProdCollection
The Missed Heartbeat event is not processed if customer name exceeds 64
bytes
A designated Critical CMS will not create the appropriate workflow cases at HP if the company name
provided in the Settings tab to register the CMS is greater than 64 characters. This may result in a missed
heartbeat event going unnoticed.
The current workaround is to use a shortened version of the company name.
Insight Remote Support interface is not accessible and events are not
forwarded to HP
The User Interface at https://<host>:7906 may not be accessible and events and collections, then, are
not forwarded to HP.
In order to address this issue, review the services list in Microsoft Windows. If it shows the desta service is
not running and attempts to start result in immediate failure, then review the services list in Microsoft
Windows to see if it also shows the PostegreSQL service is not running. In this case, follow the instructions
below:
4. Open the MS Windows services list on your Central Management Server
5. Start the PostgreSQL service
6. Start the desta service
7. Verify that the noted URLs above are functional again
Data Path Modules are not automatically discovered by HP SIM
Data Path Modules (DPM) are not automatically discovered by HP Systems Insight Manager. To add HP
Insight RSA support for the DPM module of the HP StorageWorks SAN Virtualization Services Platform
(SVSP), discover the IP address of the DPM from within HP SIM. HP SIM might not recognize the LSI
SSP8400 DPM as an HP StorageWorks SAN Virtualization Services Platform product, so as a
workaround you may need to edit the system properties of the newly discovered DPM. In the Product
Description section, change these fields to:
a) System Type = “Switch”
b) System Subtype1 = “Storage”
Known Issue with Superdome 2 discovery
There is a current issue with discovering a Superdome 2 Onboard Administrator when using HP Systems
Insight Manger 6.1. The following steps are required to overcome this issue.
 Update all components with HP Insight Remote Support A.05.50 or higher