A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

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NOTE: Refer to the following document for further information: Integration of 3rd-Party Help
Desks with SAP Solution Manager - Configuration of 3rd-Party interface available at
https://websmp209.sap-ag.de/~sapidb/011000358700000176252009E/index.htm. Please
note that a SAP password is required to access the document.
NOTE: For more details, refer to the HP Management Platform Synchronization Installation and
Reference Manual available at: www.hp.com/go/insightremoteadvanced-docs.
Support
If you require support for installing HP Insight Remote Support Advanced, please refer to the support
details available at www.hp.com/go/rstechsupport, where you will find a wealth of information on HP
Insight Remote Support. This includes access to FAQ’s, peer to peer forums, and the contact details of HP
Support.
Support Changes
This chapter describes the changes made in regards to the supported operating systems and hardware
devices with this release.
Central Management Server support
With this release, the following HP Insight Remote Support Advanced software components, features or
dependencies are no longer supported on the Central Management Server:
 Web-Based Enterprise Services (WEBES) version 6.1 or less
NOTE: With the release of WEBES v6.3, WEBES v6.1 or less will no longer be supported. HP
recommends that you always update to the latest version, which will contain the latest product
support and capabilities. It is also important to note that WEBES installations will stop processing
and sending events to HP when it is more than one year old.
 Open Service Event Manager (OSEM) is no longer supported
 Event Log Monitoring Collection 2.4 or less
 Command View for EVA version 7.x or less
 Microsoft Internet Explorer Version 6.x web browser support
 HP Systems Insight Manager 6.1 or less (See the Support Matrix section below for more details)
HP Insight Remote Support Advanced versions
The support policy is to support the current and previous major versions of the HP Insight Remote Support
Advanced solution and its software components. To this end, HP strongly advises that customers always
upgrade to the latest HP Insight Remote Support Advanced version and its components made available
via the Remote Support Software Manager, which is a component of the HP Insight Remote Support
Advanced application.
With this release, support will no longer be available for HP Insight Remote Support Advanced A.05.00,
A05.05, A.05.10, A.05.20, A.05.30, A.05.40 and A.05.50 and its sub-components.
Note, that the supported upgrade paths follow a 'one-and-two-back' strategy. Therefore, upgrading from
A.05.50 or A.05.60 instances to A.05.70 is supported.