A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)
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HP Operations Manager for Windows
Incident synchronization is supported with HP Operations Manager for Windows 8.x or later.
When the monitoring technology requires the deployment of a non OS delivered agent or utility on to the
monitored device, and the customer has already deployed an OVO agent to this device, MPS can make
use of the OVO agent so that the deployment of a separate agent or utility is not needed.
The following is already available from HP in this release:
Collection of hardware incidents from older versions of HP-UX devices through OVO agents.
Collection of hardware incidents for Solaris or AIX when a support contract for these devices is in
place with HP.
Item
Monitored HP-UX
Node
Monitored AIX
Node
Monitored Solaris
Node
Hardware
HP PA-RISC 9000 series
servers
p-Series
Sun Netra, Sun Starfire,
SunFire, Sun Ultra and
Sun Ultra Enterprise
servers
O/S
HP-UX Version 11.11 or
higher
AIX Version 5.2 or
higher
Solaris Version 8 or
higher
Other
Software
OVO Agent Version
8.x (HTTPS is
supported as the
communication
mechanism between
the OVO agent and
the OVO
Management Server)
EMS Latest Version
OVO Agent Version
8.x (HTTPS or DNS) is
supported as the
communication
mechanism between
the OVO agent and
the OVO
Management Server)
OVO Agent Version 8.x
(HTTPS is supported as
the communication
mechanism between the
OVO agent and the
OVO Management
Server)
Network
Static TCP/IP Address
Static TCP/IP Address
Static TCP/IP Address
NOTE: For more details, refer to the HP Management Platform Synchronization Installation and
Reference Manual available at: www.hp.com/go/insightremoteadvanced-docs.
SAP Solution Manager
Incident synchronization is supported with SAP Solutions Manager Service Desk 7.0 Service Pack 18 or
later.
Prerequisites:
HP Insight Remote Support Advanced A.05.60 or higher including the optional Multi-Vendor and
Application Adapter (MVAA) installed on the Central Management Server
SAP Solution Manager (SolMan) Service Desk 7.0 SP 18 or later
The Web Service interface in Solution Manager needs to be installed and configured