A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

63
The Multi-Vendor and Application Adapter (MVAA) module allows incident synchronization for all devices
that are supported by HP Insight Remote Support Advanced for remote monitoring and ensures that
customer’s IT support personnel can view all incidents that are reported to HP in their Operations
Manager (OM) Message Browser or SAP Solution Manager Service Desk.
For HP OM, this includes incidents for devices where no OM agent template has been deployed.
Whenever there is a change in the status of a service incident, the new incident status is also updated in
HP OM without creating a new OM message. The most important incident status changes are the creation
and assignment of a case (ticket) in HP’s service workflow and the closure of the incident once it is
completed.
When a case is opened at HP, the case id is appended to the OM message. This means that customer’s
IT support personnel can provide the case id whenever they want to communicate with HP.
NOTE: Incident synchronization is available to you with a current support contract for their HP
Operations Manager or SAP contract.
HP Operations Manager for HP-UX
Incident synchronization is supported with HP Operations Manager Management Server A.08.30 or
later.
When the monitoring technology requires the deployment of a non OS delivered agent or utility on to the
monitored device and you have already deployed an OVO agent to this device, the HP Incident
Synchronization service can make use of the OVO agent so that the deployment of a separate agent or
utility is not needed.
The following is available from HP in this release:
 Collection of hardware incidents from older versions of HP-UX devices through OVO agents.
 Collection of hardware incidents for Solaris or AIX when a support contract for these devices is in
place with HP.
Item
Monitored HP-UX
Node
Monitored AIX
Node
Monitored Solaris
Node
Hardware
HP PA-RISC 9000 series
servers
p-Series
Sun Netra, Sun Starfire,
SunFire, Sun Ultra and
Sun Ultra Enterprise
servers
O/S
HP-UX Version 11.11 or
higher
AIX Version 5.2 or
higher
Solaris Version 8 or
higher
Other
Software
 OVO Agent Version
8.x (HTTPS is
supported as the
communication
mechanism between
the OVO agent and
the OVO
Management Server)
 EMS Latest Version
OVO Agent Version
8.x (HTTPS or DNS) is
supported as the
communication
mechanism between
the OVO agent and
the OVO
Management Server)
OVO Agent Version 8.x
(HTTPS is supported as
the communication
mechanism between the
OVO agent and the
OVO Management
Server)
Network
Static TCP/IP Address
Static TCP/IP Address
Static TCP/IP Address