A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

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Unreachable Device Notification
Unreachable Device Notification (UDN) performs reachability monitoring of HP customers devices and
provides notifications of unreachable managed systems to HP Support and appropriate personnel at the
customer site. The UDN service allows you to:
 View the current reachability status of your monitored systems
 Disable the UDN service entirely
 Manage the currently monitored systems
 Configure the specifications of the UDN Service
 Determine the health of the UDN Service
Supported devices:
All devices that react to a network ping are supported for UDN.
NOTE: By default all Managed Systems are added to Unreachable Device Notification but with
monitoring disabled. Only managed systems with higher level support contracts (Network and
Mission Critical contracts) will submit incidents to HP Support to enable HP to support customers
with higher level support contracts more quickly. For a detailed description of how to configure
UDN through HP Insight Remote Support Advanced, please check the HP Insight Remote Support
Advanced Configuration and Usage Guide available at
www.hp.com/go/insightremoteadvanced-docs and contact your HP Account Support team who
will complete the implementation of this solution.
TAM-S and CCMon Services
HP Cluster Consistency Service (CCMon) continuously monitors HP-UX clusters running SAP. Configuration
changes can lead to problems during failover. CCMon identifies and diagnoses potential disruptions to
SAP and other mission-critical cluster-based applications.
Trend Analysis Measurement Service (TAM-S) collects statistical data about an SAP System and reports
utilization and performance statistics.
Prerequisites:
 Multi-Vendor and Application Adapter (MVAA) installed on the Central Management Server
 Application Monitoring depot installed on the managed servers
o Integration of TAM-S and CCMon with HP Insight Remote Support Advanced is only supported
on HP-UX IA and PA servers running either HP-UX 11.23 or 11.31.
Please contact your HP Account Support team who will complete the implementation of this solution.
Management Platform Synchronization
HP Insight Remote Support Advanced offers the ability to synchronize service incidents with HP
Operations Manager or SAP Solution Manager. This is enabled by installing the Multi-Vendor and
Application Adapter (MVAA) software component on the Central Management server. Configuration is
achieved through the MVAA Configuration tab that is available from the Options menu as part of Remote
Support Configuration and Services.