A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

CISCO networking products

The following services can be enabled and delivered by your HP Account Support team:

 Event Detection to allow the monitoring of CISCO network interconnect devices for SNMP traps.

Prerequisites installed on the Central Management Server:

 32 bit Java Runtime Environment 1.6 or later

 Microsoft Windows Internet Information Services (IIS)

 Microsoft Windows SNMP Service installed and enabled

 HP Remote Support Network Component (RSNC)

 Microsoft Windows Server 2003, Microsoft Windows Server 2008 or Microsoft Windows Server

2008 R2

IMPORTANT: A license is required to activate the network support capabilities. For a detailed

description of how to configure network support capabilities through the HP Insight remote

Support Advanced software, please contact your HP Account Support team who will in turn work

with you, the HP Insight Remote Support Advanced and Support team to implement this solution

and who will provide you with the required license key.

Unified Communications Monitoring

Unified Communications monitoring is an addition to an HP Network Support contract. Under a Network

support contract, “classic” network devices like routers, switches, and hubs are supported for monitoring

using the Remote Support Network Component of HP Insight Remote Support Advanced.

Cisco Unified Communications Manager manages the IP telephony equipment (IP telephones) of a Unified

Communications infrastructure and can be monitored by this new Unified Communication monitoring

capability. Quality of service problems of the IP telephony infrastructure that are reported by the Cisco

Unified Communications Manager are forwarded to HP through HP Network Node Manager’s IP

Telephony Smart Plug-In.

Prerequisites installed on the Central Management Server in addition to the Remote Support Network

Component

 Multi-Vendor and Application Adapter (MVAA) A.05.40.00.247 or higher

 HP Network Node Manager i (NNMi) 8.10 with a Developer license

 IP Telephony Smart Plug-In (IPTSPI) 8.10 with a Developer license

Other application prerequisites

 Cisco Unified Communications Manager 6 or 7 installed in the customer’s network

IMPORTANT: Unified Communication monitoring requires a 64 bit Windows 2003 Server

Central Management Server because HP Network Node Manager i 8.10 is only supported on

this platform.

Please contact your HP Account Support team who will complete the implementation of this solution.