A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

Recommended service actions and automated event submission to HP are provided for whole unit failures,

battery failures, and ERM (Extended Runtime Module) failures.

NOTE: For additional details, please see the support matrix at:

http://h18004.www1.hp.com/cpq-products/servers/proliantstorage/power-

protection/software/module/ups/sup_oss.html

Disaster Tolerant Continuity Solution (DTCS)

Storage devices utilizing the Disaster Tolerant Continuity Solution (DTCS) are supported. Please contact

your HP Representatives on how to enable it with HP Insight Remote Support Advanced.

Proactive services for storage environments

HP Insight Remote Support Advanced also provides proactive services support for SAN/storage

environments in addition to remote monitoring listed above.

NOTE: For a detailed description of how to configure proactive services for storage environment

through HP Insight Remote Support Advanced, please check the HP Insight Remote Support

Advanced Configuration and Usage Guide available at:

www.hp.com/go/insightremoteadvanced-docs.

NOTE: If you have configured a server or storage device to have Basic Configuration Collections,

adding any extra protocols to enable SAN Configuration Collections will not cause any conflicts.

NOTE: Please see the table in Appendix A for the appropriate providers to be installed and

configured by hardware and operating system version.

Disk Arrays

HP StorageWorks Enterprise Virtual Array (EVA)

 EVA3000

 EVA4x00

 EVA5000

 EVA6x00 including EVA 6400, P6300 and P6500

 EVA8x00 including EVA8400

NOTE: Please make sure that you carefully read the Requirements for EVA Supportability chapter

in the HP Insight Remote Support Advanced Managed Systems Configuration Guide available at

www.hp.com/go/insightremoteadvanced-docs before attempting to implement remote support

for your EVAs, otherwise you may experience some increased difficulty in configuring the

capabilities and greatly extended installation time and complexity.

NOTE: If EVA devices are automatically detected by the HP SIM discovery mechanism and

added to the HP SIM Storage Collection as a single device, it can also be configured as part of a

SAN collection.

NOTE: Configuration collections for P6500 and P6300 requires Insight RSA A.05.60 or higher