A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

 HP StorageWorks XP Disk Array 10000

 HP StorageWorks XP Disk Array 12000

 HP StorageWorks XP Disk Array 20000

 HP StorageWorks XP Disk Array 24000

 HP StorageWorks P9500 Disk Array

IMPORTANT: The Remote Support XP Array Integration Module software requires Java Runtime

Environment (JRE) 1.5 or higher. One of the supported versions of JRE is delivered with the

Remote Support XP Array Integration Module software package. Please contact your local

account representative who will in turn work with you to implement this solution.

IMPORTANT: In order to support C-Track submissions to HP using Internet connectivity through

the HP Remote Support Client, the Remote Support XP Array Integration Module software must

be installed on the Central Management Server. Furthermore, the P9000/XP Disk Array must run

the relevant Firmware (FW) version and the required C-Track version is installed on the Service

Processor (SVP) as listed below:

 For XP Disk Array 128 and 1024: Ensure FW version 21-06-00-00/00 and C-Track version 1.31.00

or higher are installed

 For XP Disk Array 1000 and 12000: Ensure FW version 50-04-31-00/00 and C-Track version

2.31.00 or higher are installed

 For XP Disk Array 20000 and 24000: Ensure FW version 60-01-64-00/00 and C-Track version

3.13.00 or higher are installed.

 For P9500 Disk Array: Ensure FW version 70-01-01-00/00 and C-Track version 4.01.00 or higher

are installed

HP StorageWorks Virtual Library Systems

 HP StorageWorks 12000 Virtual Library System EVA Gateway

 HP StorageWorks 6000 Series Virtual Library System

 HP StorageWorks 300 Virtual Library System EVA Gateway

 HP StorageWorks 9000 Series Virtual Library System

NOTE: SNMP needs to be configured and enabled for the monitored device to be able to send

events to the Central Management Server.

HP StorageWorks Tape Libraries

 HP StorageWorks ESL E-Series and EML Series including

o HP StorageWorks ESL G3

NOTE: SNMP needs to be configured and enabled for the monitored device to be able to send

events to the Central Management Server.

NOTE: HP StorageWorks ESL G3 support requires the installation of HP Insight Remote Support

Advanced A.05.70 or higher.

 HP StorageWorks MSL2024 Tape Library

 HP StorageWorks MSL4048 Tape Library

 HP StorageWorks MSL8048 Tape Library

 HP StorageWorks MSL8096 Tape Library

NOTE: SNMP needs to be configured and enabled for the monitored device to be able to send

events to the Central Management Server.