A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

3
McData devices ............................................................................................................. 49
Brocade ........................................................................................................................ 50
Tape Infrastructure.............................................................................................................. 51
Network Storage Router .................................................................................................. 51
Fibre Channel connected servers – as part of the storage environment ....................................... 51
Linux operating systems: .................................................................................................. 51
HP-UX operating systems .................................................................................................. 52
Oracle Solaris operating systems ...................................................................................... 53
OpenVMS operating systems ........................................................................................... 53
Tru64 operating systems .................................................................................................. 54
IBM AIX operating systems ............................................................................................... 54
VMware operating systems .............................................................................................. 55
Microsoft Windows operating systems ............................................................................... 55
Proactive services for servers ................................................................................................... 56
HP-UX operating systems ..................................................................................................... 57
Other operating systems ..................................................................................................... 58
Networking Support .............................................................................................................. 58
HP E-Series Switches (formerly known as ProCurve devices) ..................................................... 58
HP A-Series switches (formerly known as H3C/3Com) ............................................................ 59
CISCO networking products ................................................................................................ 61
Unified Communications Monitoring ........................................................................................ 61
Unreachable Device Notification ............................................................................................. 62
TAM-S and CCMon Services ................................................................................................... 62
Management Platform Synchronization .................................................................................... 62
HP Operations Manager for HP-UX ...................................................................................... 63
HP Operations Manager for Windows .................................................................................. 64
SAP Solution Manager ........................................................................................................... 64
Support................................................................................................................................ 65
Support Changes ............................................................................................................... 65
Central Management Server support ................................................................................. 65
HP Insight Remote Support Advanced versions .................................................................... 65
HP Systems Insight Manager versions ................................................................................ 66
Known issues..................................................................................................................... 66
Restarting HP SIM service after Insight Remote Support 5.7 installation ................................... 66
Security tools may Inhibit some remote support functions ...................................................... 67
Issues with multiple IP addresses ....................................................................................... 67
Incompatiblity with HP System Management Homepage version 6.2.2.7 ................................ 67
When P4000 Management Group has multiple VIPs, the VIPs are discovered instead of the
P4000 node .................................................................................................................. 67
HP-UX 11i v1 (11.11) not reporting events ......................................................................... 67
HP-UX 11i v3 (11.31) Integrity server entitlement failures and memory leak issues ................... 68
The Missed Heartbeat event is not processed if customer name exceeds 64 bytes .................... 68
Insight Remote Support interface is not accessible and events are not forwarded to HP ............. 68
Data Path Modules are not automatically discovered by HP SIM ........................................... 68
Known Issue with Superdome 2 discovery .......................................................................... 68
Invisibility of EVA devices when running together with Storage Essentials ................................ 70
Events are stuck in Submitted State .................................................................................... 71
Appendix A ......................................................................................................................... 73
Documentation ...................................................................................................................... 78