A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

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 Basic configuration collections
These collections require no collection agent on your managed devices and are by default turned
on.
NOTE: Please see the table in Appendix A for the appropriate providers to be installed and
configured by hardware and operating system version.
 Advanced configuration collections
These collections require a collection agent, the Advanced Configuration Collector (ACC) to be
installed on your managed devices. The ACC also includes performance and availability collectors
as part of the same agent. Currently, the ACC is only available for HP-UX servers. For more details
see the Proactive services for servers section below.
Installation directory
HP Insight Remote Support Advanced software can be installed in a location other than the default
directory (C: Drive), the existence of the default directory is still required for some operations.
NOTE: All install directories must be on local disk drives and are not supported on a network
drive.
 Multi-byte character input is fully supported within the HP Insight Remote Support Advanced software
IMPORTANT: The HP Remote Support Software Manager cannot be installed in a directory where
the directory path contains Chinese or Korean characters. Either use the default installation path
or use ANSI characters for a custom directory path to avoid installation and configuration
failures.
Installation management
The latest software is always available for download from the HP Software Depot web page at:
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSADVANCED.
All subsequent updates will continue to be managed under your control by the RSSWM.
This introduces new functionality and advantages:
 Download Speed – The speed of the download will be substantially quicker since it will now
automatically be downloading the software from a server close to your location.
 Optional Version Control – For customers, who have very specific requirements for controlling the
source of any software in a production environment, it is now possible to download and store a
particular version of HP Insight Remote Support Advanced and disable the RSSWM component and
updates.
WARNING: HP strongly recommends that version control is not enabled for any customer who
does not have a legal or strong audit requirement to do so, since updates enable HP to
automatically supply new software components that contain new product support, improved
capabilities and fixes for any known issues including security. Also, software updates to these
systems will require a re-installation of a new Software Depot image of all the components
(configuration details are retained) rather than just accepting the new software made available
through RSSWM.