A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

21
Central Management Server application prerequisites
HP Systems Insight Manager (HP SIM), Version 6.2 or higher including the installation of the HP
Insight Remote Support Advanced option.
NOTE: It is highly recommended that the HP Insight Remote Support Advanced software is
installed with HP SIM 6.2 or higher, because this release provides defect fixes and enhancements
that make the configuration of monitored and managed devices easier and more usable. This
includes the availability to define multiple sites and contacts to help HP understand where the
equipment is located and whom to contact to deliver support.
IMPORTANT: The Insight Remote Support Advanced (Insight RSA) A.05.60 software release or
higher are the only versions that are supported with the HP SIM 6.2 release or higher. See the
Support Matrix section below for which versions of HP SIM are supported with which versions of
HP Insight RSA.
.NET Framework 3.5 (recommended) but .NET Framework 2.0 required
NOTE: If you install .NET Framework 3.5, you will automatically install 2.0 as well.
This is a Windows component and can be found in the Add/Remove Programs dialog in Control Panel. If
.NET Framework 2.0 is not listed, we strongly advise that you obtain it and any patches or updates on a
regular basis from the Microsoft web site.
IMPORTANT: If .NET Framework 2.0 is not available on the Central Management Server before
HP Insight Remote Support Advanced installation, the installation process will fail. To resolve the
issue, install .NET Framework 2.0 or .NET Framework 3.5 and then re-run the installation
process.
HP System Management Homepage (SMH), Version 2.1.7 or higher
Java Virtual Machine plug-in for Internet Explorer that can be obtained from
http://java.sun.com/getjava ( this Java plug-in is not installed by default in the Internet Explorer
Web Browser for 32-bit and x64 editions of Windows Server 2003)
Supported Web browsers
Microsoft Internet Explorer, Version 7.x and 8.x
Firefox, Version 3.x
Please see the HP Systems Insight Manager Release Notes for more details.
Configuration Collection capabilities
HP Insight Remote Support Advanced has the ability to collect configuration information from your
managed systems managed centrally from the Central Management Server. These services are
automatically registered and scheduled as a HP Systems Insight Manager All scheduled Task and need to
be configured as to when you wish to run these collections. These configuration collections enable the
following:
HP Support to provide improved technical support
Optionally, if during installation or subsequently you have requested HP to provide recommendations
that may improve your environment.
Recommended to deliver proactive support for some devices (e.g. Windows and Linux)
There are two collection methods where you can control frequency, when the collection is scheduled,
what is collected and on which managed systems: