A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

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Remote Support End-point server software for monitoring services:
These operating system specific software components are downloadable by RSSWM to your CMS for
distribution to your monitored end-point server.
Event Log Monitoring Collector depot for Tru64 servers
Event Log Monitoring Collector depot for OpenVMS servers
Event Log Monitoring Collector depot for Windows Itanium servers
Event Log Monitoring Collector depot for x86, x64 Windows servers (CMS only)
NOTE: The Event Log Monitoring Client for Tru64 and OpenVMS and Windows Itanium servers
is required to be installed on the end-point monitored server to allow event log analysis and the
reporting of any error conditions. This is also compulsory for Storage Management Servers
(SMS) monitoring storage devices and the CMS.
Recommended Remote Support CMS software to enable proactive services:
These software components are downloaded by RSSWM to your CMS to enable the delivery of proactive
services for servers and storage devices based on your contractual obligation with HP.
Remote Support Configuration Collector Extension (RSCCE)
Unreachable Device Notification (UDN)
Remote Support Network Component (RSNC)
NOTE: The HP Remote Support Configuration Collector (RSCC) is always required to enable
device-specific proactive services. The other components are required in addition only if
proactive services are required for these specific devices.
Recommended Remote Support end-point server software to enable proactive services:
This operating system-specific software component is downloadable by RSSWM to your CMS for you to
distribute to your monitored HP-UX end-point server to enable configuration collection.
Advanced Configuration Collector depot for HP-UX 11.X servers
NOTE: For a detailed description of each listed component and further details on how they
interact to deliver Remote Support services, refer the HP Insight Remote Support Advanced
Central Management Server Configuration and Usage Guide available at:
www.hp.com/go/insightremoteadvanced-docs
Optional Multi-Vendor and Application Adapter (MVAA)
This software component is optionally downloaded by the RSSWM to your CMS and is an upgrade and
replacement of the Management Platform Synchronizer. It allows intelligent synchronization of events
between HP Insight Remote Support Advanced and HP Operations Manager (OM) for HP-UX and
Windows, including the support case id and its status of all hardware incidents sent to HP. Alternatively, it
also integrates with SAP Solution Manager.
This component also enables the Insight RSA integration of Trend Analysis Measurement Service (TAM-S),
Cluster Consistency Monitor Service (CCMon) and Unified Communications Services. It is also required
for monitoring selected multi-vendor servers that are not directly supported by other services.
NOTE: See the Multi-Vendor and Application Adapter and Unified Communication monitoring
section of this document for more details.