A.05.70 HP Insight Remote Support Advanced Release Notes (June 2012, 5900- 2129)

10
Remote support services for network environments:
This release offers network support tool capabilities to deliver monitoring services to customers with a
network services support agreement for HP Open Environment Support or Critical Services and HP
Proactive 24 with the Network Services option.
The software to enable network monitoring support is delivered as an optional software component. This
resides on your Central Management Server but remains as a separate application. Full integration with
HP SIM and HP Insight Remote Support Advanced will be available in future releases as an automatic
upgrade.
What’s new with A.05.70?
The following items are changes from the previous release to the current HP Insight Remote Support
Advanced A.05.70 software release:
Important information for existing Insight Remote Support
Advanced customers
The HP Insight Remote Support Advanced A.05.70 software is available as an option when installing HP
Systems Insight Manager (HP SIM) 6.2 or higher. If you are upgrading from A.05.50 or A.05.60
regardless of your supported HP SIM version, then the simplest way to migrate directly to A.05.70 is to
install the latest version available from HP Software Depot at
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSADVANCED
that will preserve your configuration details.
NOTE: If you have installed HP SIM 6.2 or higher, then version A.05.60 of HP Insight RSA is
the minimum supported requirement. However, it is always recommended installing the latest
version of HP Systems Insight Manager (HP SIM) and HP Insight RSA. See the Support Matrix
section below for which versions of HP SIM are supported with which versions of HP Insight
RSA.
IMPORTANT: Regardless of your migration path or if you are installing from new, that the
correct firewall openings are configured. HP strongly recommends configuring only the alias,
see Table 1 below. If your policies require IP addresses, please see the HP Insight Remote
Support Advanced and Remote Device Access Security Overview document available at
http://www.hp.com/go/insightremoteadvanced-docs for details.
Table 2 Required Firewall settings
Alias
Protocol
Description
rsswm.policy.hp.com
TCP over SSL
Used by the new Remote Support Software
manager to retrieve policy for new and updated
packages
rsswm.software.hp.com
HTTPS
Software Packages themselves are delivered
from this address, allowing distribution of the
requests made to the HP data center
services.isee.hp.com
HTTPS
Used by the Remote Support Client to submit
incidents to and retrieve entitlement information
from the HP data center