HP Insight Remote Support Advanced Release Notes for A.05.70 Table of contents Legal notices .......................................................................................................................... 4 Revision history ....................................................................................................................... 5 About this document ................................................................................................................ 7 Overview ..........
Required software components for HP-UX 11i v2 ........................................................ 33 SysFaultMgmt requirements for HP-UX 11i v2 ............................................................. 34 Optional recommended software components for HP-UX 11i v2 .................................... 34 Required software components for HP-UX 11i v3 ........................................................ 34 SysFaultMgmt requirements for HP-UX 11i v3 ...................................................
McData devices ............................................................................................................. 49 Brocade ........................................................................................................................ 50 Tape Infrastructure.............................................................................................................. 51 Network Storage Router ................................................................................................
Legal notices Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice.
Dell™, PowerEdge™ and OpenManage™ are trademarks of Dell Inc. in the United States and/or other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Cisco®, Cisco Systems®, Cisco Unified Communication Manager, and Cisco IOS® are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Revision history Table 1 Revisions Date Edition Revision May, 2011 5.0 Initial release for HP Insight Remote Support Advanced A.05.
September, 2011 6.0 Clarified automated HP-UX machine check abort analysis capabilities for HP Integrity servers running HP-UX 11i v3 Added HP P6300 and HP P6500 EVA support Initial release for HP Insight Remote Support Advanced A.05.70: February, 2012 March, 2012 6 6.1 6.2 Web-Based Enterprise Services (WEBES) v6.3 is the most current supported analysis engine: ○ Added new updated intelligent rules to improve automatic diagnosis even further ○ Red Hat Enterprise Linux 6.
About this document IMPORTANT: The following document describes the supported products and prerequisites for the HP Insight Remote Support Advanced software. Only products running the supported operating system versions with the specified prerequisites are eligible for support from Hewlett-Packard.
Recover quickly from unpredictable failures - Equipment with remote monitoring is restored, on average, 40%1 faster due to quicker problem detection, better diagnosis, and more rapid initiation of repair. Get accurate problem diagnosis - Cases detected and diagnosed through remote monitoring have shown over 95%2 first time problem resolution, due to the availability of detailed diagnostic information.
Extend event monitoring to include service event filtering and analysis, providing recommended actions, reducing manual intervention Faster restoration of supported systems and devices to operational status Create custom reports using HP SIM standard functionality, e.g.
Remote support services for network environments: This release offers network support tool capabilities to deliver monitoring services to customers with a network services support agreement for HP Open Environment Support or Critical Services and HP Proactive 24 with the Network Services option. The software to enable network monitoring support is delivered as an optional software component. This resides on your Central Management Server but remains as a separate application.
IMPORTANT: IPv4 networking protocol is the only supported version. Currently, IPv6 is not supported. In November 2010, HP replicated its Insight Remote Support infrastructure at an additional HP data center to provide more resilient access for the Remote Support Client (RSC) and Remote Support Software Manager (RSSWM). This enhancement uses Global Server Load Balancing (GSLB) to implement redundant access.
o HP ProLiant SL250s Gen8 servers NOTE: Insight Remote Support Advanced does not support the iLO 4 embedded Insight Remote Support capabilities and requires the installation of the appropriate HP Insight Management (IM) Agents or HP Insight Management WBEM Providers on these servers. For details, see the HP ProLiant Gen8 server section below.
Proactive services improvements The following items are new or changed tabs available under the Options menu as part of Remote Support Configuration and Services: A new version of the Remote Support Configuration Collector (RSCC), containing new and improved collection templates versions V05.70.00 for HP-UX, SAN, and storage are available with this release and the details of what is now collected, can be viewed from the Data Services tab.
Remote Support End-point server software for monitoring services: These operating system specific software components are downloadable by RSSWM to your CMS for distribution to your monitored end-point server.
Optional Remote Support end point server software to enable application monitoring These operating system specific software depots are downloadable by the Remote Support Software Manager (RSSWM) to your CMS for you to distribute to your monitored end point server to enable application monitoring: Application Monitoring depot for HP-UX IA Application Monitoring depot for HP-UX PA This software works in conjunction with the centrally installed MVAA software component hosted on the Central Management S
Microsoft Windows Server 2003 R2 Standard or Enterprise Edition for x86 (running on x86 or x64/AMD64 platforms) Microsoft Windows Server 2003 for x64 Microsoft Windows 2003 SMB, with SP1 or higher Microsoft Windows 2003 Server with installed Multilingual User Interface Pack (MUI) Microsoft Windows 2003 with English, French, Italian, German, Spanish, Dutch, Traditional Chinese, Simplified Chinese, Korean and Japanese International Server (see the Important Notice below) Microsoft Windo
Support is only provided on a VMware ESX or ESXi supported HP ProLiant server utilizing 32-bit or 64-bit VMware Guests running Windows Server 2003 or 2008. IMPORTANT: Support is provided for a static Virtual Machine (VM) environment only. Static in this case means that the device needs to be tied to a single ProLiant server, server running VMware ESX or ESXi, to be allocated a static IP address to work correctly and should not be moved.
NOTE: The ML110G5 is supported as a CMS device only when also used as a NonStop System console (NSC). While the ML110G5 can be used simultaneously as both an NSC and a CMS for Insight RSA, it does not provide the self-diagnosis capabilities that are characteristic of other CMS' supported by Insight RSA.
Table 3 CMS specification for small monitored environment Example Server Model Recommended Memory Size 6 GB Free Disk Size 2GB for initial installation of all remote support related components 1GB for normal operation A small monitored environment would be considered to be less than 100 monitored and managed devices. However, this specification may support many more than this number dependent on the factors listed above.
Maximum number of monitored and managed devices per CMS Monitoring services only The recommended device limits for acceptable HP Systems Insight Manager (HP SIM) and Insight Remote Support Advanced performance for an individual CMS is 3,250 SNMP/WBEM monitored end-point devices, plus 100 ELMC devices plus 25 Command View for EVA devices.
Central Management Server application prerequisites HP Systems Insight Manager (HP SIM), Version 6.2 or higher including the installation of the HP Insight Remote Support Advanced option. NOTE: It is highly recommended that the HP Insight Remote Support Advanced software is installed with HP SIM 6.2 or higher, because this release provides defect fixes and enhancements that make the configuration of monitored and managed devices easier and more usable.
Basic configuration collections These collections require no collection agent on your managed devices and are by default turned on. NOTE: Please see the table in Appendix A for the appropriate providers to be installed and configured by hardware and operating system version. Advanced configuration collections These collections require a collection agent, the Advanced Configuration Collector (ACC) to be installed on your managed devices.
Compatibility with other HP SIM plug-ins The HP Insight Remote Support Advanced software is compatible with all HP Systems Insight Manager (HP SIM) plug-ins that are included as part of the HP Insight Software suite. NOTE: Compatibility with any virtual management plug-ins does not imply that the CMS is supported in a virtual environment, but does allow management and monitoring of virtual servers.
o HP ProLiant BL460c G7 o HP ProLiant BL465c G7 o HP ProLiant BL685c G7 o HP ProLiant BL2x220c G7 ProLiant DL 300, 500, 700 Series Servers including o HP ProLiant DL785 G5 o HP ProLiant DL785 G6 o HP ProLiant DL2000 G6 o HP ProLiant DL360 G7 o HP ProLiant DL380 G7 o HP ProLiant DL385 G7 o HP ProLiant DL585 G7 o HP ProLiant DL980 G7 ProLiant ML 300, 500 Series Servers ProLiant SL6000 Scalable Systems including o HP ProLiant SL160z G6 o HP ProLiant SL170z G6 o HP ProLian
NOTE: Not all ProLiant models are supported by the WBEM (WMI) providers. Refer to the provider supported product list to determine whether your model is supported; if it is not, use SNMP. For more details see http://h18013.www1.hp.com/products/quickspecs/12927_div/12927_div.html#Technical%2 0Specifications.
Linux support for managed systems: Red Hat Enterprise Linux 4 (AMD64, EM64T, x86) Red Hat Enterprise Linux 5 (AMD64, EM64T, x86) Red Hat Enterprise Linux 5.5 (AMD64, EM64T, x86) Red Hat Enterprise Linux 5.6 (AMD64, EM64T, x86) Red Hat Enterprise Linux 6.0 (AMD64, EM64T, x86) Red Hat Enterprise Linux 6.1 (AMD64, EM64T, x86) IMPORTANT: Red Hat Enterprise Linux 6.0 operating system support on managed HP ProLiant servers requires the installation HP Insight Remote Support Advanced A.05.
IMPORTANT: If you want to learn more about VMware support with HP Insight Remote support, refer to the Clarifying VMware operating system support with HP Insight Remote Support whitepaper available at www.hp.com/go/insightremoteadvanced-docs. Microsoft Windows Server 2008 R2 Hyper-V NOTE: A compatibility support matrix for virtualized operating systems on HP ProLiant servers running Microsoft Windows 2008 Hyper-V can be found at: Microsoft Windows Hyper-V R2: http://h18004.www1.hp.
HP ProLiant Gen8 Servers The following HP ProLiant Gen8 servers are supported with this release: o HP ProLiant BL460c Gen8 servers o HP ProLiant DL360p Gen8 servers o HP ProLiant DL380p Gen8 servers o HP ProLiant ML350p Gen8 servers o HP ProLiant SL230s Gen8 servers o HP ProLiant SL250s Gen8 servers IMPORTANT: Insight Remote Support Advanced does not support the iLO 4 embedded Insight Remote Support capabilities and requires the installation of the appropriate HP Insight Management (IM) Agents o
Monitored HP BladeSystem Enclosures The current HP BladeSystem c-Class Enclosures are supported by HP Insight Remote Support Advanced as listed below: HP BladeSystem c3000 Enclosure HP BladeSystem c7000 Enclosure Include Onboard Administrator IMPORTANT: Insight Remote Support Advanced requires SNMP to be configured on the Onboard Administrator to report events to the Central Management Server.
HP Integrity Blades: BL860c and BL870c o Including Service Media Library Links for BL860c/BL870c callouts HP Integrity BL860c i2 Blade servers (HP-UX 11i v3, OpenVMS 8.4 and Windows 2008 R2 operating system only) HP Integrity BL870c i2 Blade servers (HP-UX 11i v3, OpenVMS 8.4 and Windows 2008 R2 operating system only) HP Integrity BL890c i2 Blade servers (HP-UX 11i v3, OpenVMS 8.
IMPORTANT: If basic configuration collections are required for servers running any supported Linux operating system, SNMP Providers need be installed and enabled since WBEM Providers do not currently support basic collections. The only exception is the SUSE Linux Enterprise Server 11 operating system which requires HP Insight Management WBEM Provider installed and enabled. There is currently no support for basic configuration collections.
Supported HP 9000 server models The current HP 9000 server family models supported by HP Insight Remote Support Advanced are listed below. HP-UX is the only supported operating system. See the HP-UX Operating System support section below for more details.
Required Software components for HP-UX 11i v1 IMPORTANT: Any HP-UX 11i v1 Operating Environment (OE) is supported , however any HP-UX 11iv1 OE prior to June, 2003, must also have patch bundle BUNDLE11i patch bundle B.11.11.0306.1 (June, 2003) installed , as this is a core part of the OS beyond that date. A copy of this patch bundle is available from the IT Resource Center. IMPORTANT: While not required for HP-UX 11i v1, it is strongly recommended to use GOLDBASE11i B.11.11.0612.
SysFaultMgmt requirements for HP-UX 11i v2 It is recommended to install: SysFaultMgmt B.07.01.01.yy System Fault Management (May, 2009) or later If installing this version of SysFaultMgmt cannot be achieved, then SysFaultMgmt B.05.00.05 HPUX System Fault Management (December 2007) is supported but not recommended as it has some known issues that affect its operation: QXCR1000912086: cimprovagt uses 100% of CPU.
QXCR1000900238: SFMDB does not start when the time zone is GMT0 Description: On IA systems when Time Zone is set to GMT0, postmaster will stop and log messages in sfmdb.log. This is because GMT0 is not a valid time zone recognized by PostgresSQL. As a result, SFM database does not come up. Fix: In order to fix this issue, install PHSS_39073 If installing this version of SysFaultMgmt cannot be achieved, then SysFaultMgmt C.01.00.29.
NOTE: Legacy Alpha servers that require DECEvent are not supported. The HP AlphaServer DS20L is not supported. Operating system support for these Managed Systems: OpenVMS V7.3.2 or higher Tru64 UNIX V4.0F, V4.0G, V5.1A or higher HP NonStop Server systems HP Integrity NonStop NS-series servers HP Integrity NonStop BladeSystems HP Neoview Systems HP NonStop S-series servers Software Prerequisites HP Systems Insight Manager (HP SIM) 6.
NOTE: HP ProLiant WS460c G6 Workstation Blade support requires HP Insight Management Agents for Windows Server 2003/2008 v8.3 or higher, which is available for download from http://h18013.www1.hp.com/products/servers/management/imagents/downloads.
IBM Windows server Hardware IBM System x™ (xSeries®) IBM BladeCenter® chassis and BladeCenter® servers Operating system support: Microsoft Windows 2003 Server Microsoft Windows 2008 Microsoft Windows 2008 R2 NOTE: IBM Director Agent version 5.10.0 or higher must be installed on the monitored server and SNMP service must be enabled and configured. On a Windows 2008 and 2008 R2 server the solution was tested with IBM Systems Director Common Agent version 6.1.1.
Monitored storage environment device requirements and recommendations This release supports monitoring support for the following storage products. Please see the table in Appendix A for the appropriate providers to be installed and configured by hardware.
HP Storage Works P2000/Modular Smart Arrays (MSA) Disk Arrays All variants of HP StorageWorks Modular Smart Arrays are supported with this release for remote monitoring. NOTE: SNMP needs to be configured and enabled for the monitored device to be able to send events to the Central Management Server. Currently basic configuration collections are only available for the MSA23xx series since they use the embedded WBEM Provider (SMI-S) only available in these devices.
HP P4000 VSA HP P4300 G2 HP P4500 G2 HP P4800 G2 (P4000sb G2 & P4460sb G2) Software Prerequisites Each P4000 Storage System requires HP P4000 SAN/iQ 8.5 or 9.0, but SAN/iQ 9.0 is recommended Each P4000 Storage System running SAN/iQ 8.5 requires Patch 10076 to be installed to work with HP Insight Remote Support Advanced A.05.50 or A.05.60 SNMP needs to be enabled and configured for each P4000 Storage System Centralized Management Console (CMC) 8.
HP StorageWorks XP Disk Array 10000 HP StorageWorks XP Disk Array 12000 HP StorageWorks XP Disk Array 20000 HP StorageWorks XP Disk Array 24000 HP StorageWorks P9500 Disk Array IMPORTANT: The Remote Support XP Array Integration Module software requires Java Runtime Environment (JRE) 1.5 or higher. One of the supported versions of JRE is delivered with the Remote Support XP Array Integration Module software package.
HP StorageWorks Tape Blades HP StorageWorks Ultrium 448c Tape Blade NOTE: HP StorageWorks Ultrium 448c Tape Blades are monitored via the diagnostic agent installed on the server to which they are attached. HP LTO-4 Ultrium Tape Drives using HP Tape Assure 1.1or higher HP LTO-5 Ultrium Tape Drives using HP Tape Assure 1.1or higher NOTE: HP LTO-4 and LTO-5 Ultrium Tape Drives support using HP Tape Assure 1.1 or higher requires the installation of HP Insight Remote Support Advanced A.05.
NOTE: Please ensure that SNMP service is enabled and public community credentials are configured for the monitored device to be able to send events to the Central Management Server. For details on how to configure Secure Key Manager, see the HP Insight Remote Support Advanced Managed Systems Configuration Guide at www.hp.com/go/insightremoteadvanceddocs. HP StorageWorks Enterprise Secure Key Manager HP Insight Remote Support Advanced A.05.
HP StorageWorks Storage Servers HP StorageWorks ProLiant Storage Server family (excluding 1xx series) HP StorageWorks All-in-One 600 and 1200 Storage Systems HP StorageWorks NAS Series including o HP StorageWorks x1000 Network Storage Systems o HP StorageWorks x3000 Network Storage Systems o HP StorageWorks X9300 Network Storage Gateway o HP StorageWorks X9320 Network Storage Systems o HP StorageWorks X9720 Network Storage Systems o HP StorageWorks X1800 G2Network Storage System o HP
Power and Cooling device monitoring HP Modular Cooling System The HP Modular Cooling System is a self-cooled rack for high density deployments in the datacenter. HP's new liquid cooling technology makes possible the deployment of up to 30KW in a single rack.
Recommended service actions and automated event submission to HP are provided for whole unit failures, battery failures, and ERM (Extended Runtime Module) failures. NOTE: For additional details, please see the support matrix at: http://h18004.www1.hp.com/cpq-products/servers/proliantstorage/powerprotection/software/module/ups/sup_oss.html Disaster Tolerant Continuity Solution (DTCS) Storage devices utilizing the Disaster Tolerant Continuity Solution (DTCS) are supported.
HP StorageWorks Modular Smart Arrays (MSA) Model Number SMI-S Provider Version MSA1000 SMI-S Version 1.0.3 or above MSA1500 SMI-S Version 1.0.3 or above MSA23xxfc G2 SMI-S Version 1.1 or above MSA23xxi G2 SMI-S Version 1.1 or above MSA23xxa G2 SMI-S Version 1.1 or above NOTE: Please ensure that SNMP service is enabled as it is required as the only currently support protocol for monitoring these devices.
HP StorageWorks 9000 VLS NOTE: Please ensure that SSH service is enabled for these devices. Switches CISCO devices MDS 9000 family, 48, 24, and 12 Port 4-Gbps FC switching modules MDS 9509 MDS 9506 MDS 9513 MDS 9216 MDS 9020 MDS 9124 MDS 9140 MDS 9120 MDS 9222i MDS 9134 NOTE: Please ensure that SNMP service is enabled and public community credentials are configured for these devices.
M-Class Model Number Sphereon 4700 4700 Sphereon 4400 4400 NOTE: Please ensure that SNMP service is enabled and public community credentials are configured for these devices.
B-Class Model Number HP HSV300 (EVA 4400) Embedded Switch Brocade 5410 HP 8/80 Switch Brocade 5300 HP StorageWorks DC SAN Backbone Director Switch DCX Brocade DCX HP StorageWorks DC SAN Backbone Director Switch DCX-4S Brocade DCX-4S HP StorageWorks 8/24 Brocade SW300 NOTE: Please ensure that Telnet or SSH service is enabled for these devices.
The following Linux operating systems are supported for the HP Fibre Channel HBA models listed above: Red Hat Enterprise Linux 3 (AMD64/EM64T) Red Hat Enterprise Linux 3 (x86) Red Hat Enterprise Linux 4 (AMD64/EM64T) Red Hat Enterprise Linux 4 (x86) SUSE LINUX Enterprise Server 8 (AMD64) SUSE LINUX Enterprise Server 9 (AMD64/EM64T) SUSE LINUX Enterprise Server 9 (x86) NOTE: Please ensure that Telnet or SSH service is enabled for these devices.
Oracle Solaris operating systems Fibre Channel HBA Support Oracle Solaris Fibre Channel HBA OEM EMU LP10000 (PCIX) EMU LP10000DC (PCIX) EMU LP8000 (PCI) EMU LP9000 EMU LP9002DC (PCI Dual port) EMU LP9002L EMU LP9802 (PCIX) EMU LP9802DC (PCIX) HP FCA2257C (1G - cPCI) QLG QCP2202F/33 HP FCA2257P (2G - PCI) QLG QLA2310F HP FCA2257S (1G - SBus) QLG QLA2202FS QLG QCP2332F QLG QLA2310F QLG QLA2340 QLG QLA2340L QLG QLA2342 QLG QLA2342L QLG:QLA2332 The following Solaris operating systems are supported for t
Integrity server: Fibre Channel HBA OEM HP A6826A (2G) QLG QLA2342 HP A9784A QLG ISP2422 HP A9782A QLG ISP2312 The following OpenVMS operating systems are supported for the Fibre Channel HBA models listed above: OpenVMS 7.3-2 OpenVMS 8.2 OpenVMS 8.3 NOTE: Please ensure that Telnet service is enabled for these devices.
NOTE: Please ensure that Telnet or SSH service is enabled for these devices. VMware operating systems With this release, VMware operating system support is provided to enable SAN/storage data collections from this host server: VMware ESX Server 2.5 VMware ESX Server 3.
ProLiant servers: Fibre Channel HBA OEM HP A7388A (2G) EMU LP1050 HP A7560A EMU LP1050EX-F2 EMU LP8000 (PCI) HP DS-KGPSA-CB (176479-B21) EMU LP8000 EMU LP952L EMU LP9002DC (PCI Dual port) EMU LP9002L HP FCA-2101 (245299-B21) (2G) EMU LP952L HP FCA-2355 (2G) EMU LP9002DC EMU LP9802 (PCIX) EMU LP9802DC (PCIX) EMU LP982 HP FCA2404 (2G) EMU LP9802 HP FCA2404DC (2G) EMU LP9802DC HP FCA2408 (2G) EMU LP982 HP FC mezzanine card for BL20p G2 QLG ISP2312 HP FC mezzanine card for BL20p G3 HP FCA-22
HP-UX operating systems For HP-UX, this is enabled by the installation of an Advanced Configuration Collector (ACC) on your managed server. The following services can be enabled and delivered by your HP Account Support team: Revision and configuration management Provides improved problem diagnosis time and accuracy through configuration details and change reports. It also prevents potential downtime through configuration comparison and analysis reports.
Other operating systems For all other operating systems, proactive capabilities are available with this release for customers with HP Proactive Essentials, Proactive 24 and Critical Services to deliver the associated support deliverables. This is achieved by combining HP Insight Remote Support Advanced monitoring with the required clients for delivering availability, performance and health check assessments.
HP E3500-48 Switches HP E3500-24 Switches HP E2915-8G-PoE Switches HP E2910al-48G-PoE+ Switches HP E2910al-24G-PoE+ Switches HP E2910al-48G Switches HP E2910al-24G Switches Software Prerequisites: HP Systems Insight Manager (HP SIM) 6.2 or higher NOTE: For HP SIM 6.2, you also need to install Hotfix Update Kit for HP SIM 6.2 - MS Windows for x86. This hotfix update kit can be downloaded from the following web site: http://h18013.www1.hp.
Current product name HP 7502 Switch Chassis Old product name HP A7502 Switch Chassis H3C S7502E Chassis w/ fans H3C S7502E Ethernet Switch Chassis with Fan HP 7503 Switch Chassis HP A7503 Switch Chassis H3C S7503E Chassis w/ fans H3C S7503E Ethernet Switch Chassis with Fan HP 7506 Switch Chassis HP A7506 Switch Chassis H3C S7506E Chassis w/ fans H3C S7506E Ethernet Switch Chassis with Fan HP 7506 Vertical Switch Chassis HP A7506-V Switch Chassis H3C S7506E-V Chassis w/ fans H3C S7506E-V Ethernet Swit
CISCO networking products The following services can be enabled and delivered by your HP Account Support team: Event Detection to allow the monitoring of CISCO network interconnect devices for SNMP traps. Prerequisites installed on the Central Management Server: 32 bit Java Runtime Environment 1.
Unreachable Device Notification Unreachable Device Notification (UDN) performs reachability monitoring of HP customers devices and provides notifications of unreachable managed systems to HP Support and appropriate personnel at the customer site.
The Multi-Vendor and Application Adapter (MVAA) module allows incident synchronization for all devices that are supported by HP Insight Remote Support Advanced for remote monitoring and ensures that customer’s IT support personnel can view all incidents that are reported to HP in their Operations Manager (OM) Message Browser or SAP Solution Manager Service Desk. For HP OM, this includes incidents for devices where no OM agent template has been deployed.
HP Operations Manager for Windows Incident synchronization is supported with HP Operations Manager for Windows 8.x or later. When the monitoring technology requires the deployment of a non OS delivered agent or utility on to the monitored device, and the customer has already deployed an OVO agent to this device, MPS can make use of the OVO agent so that the deployment of a separate agent or utility is not needed.
NOTE: Refer to the following document for further information: Integration of 3rd-Party Help Desks with SAP Solution Manager - Configuration of 3rd-Party interface available at https://websmp209.sap-ag.de/~sapidb/011000358700000176252009E/index.htm. Please note that a SAP password is required to access the document. NOTE: For more details, refer to the HP Management Platform Synchronization Installation and Reference Manual available at: www.hp.com/go/insightremoteadvanced-docs.
HP Systems Insight Manager versions The support policy is to support the current and previous major versions of HP Systems Insight Manager (HP SIM). HP strongly advises that customers always upgrade to the latest HP SIM version and its components. With the HP SIM 7.0 release, HP SIM 6.1 and all previous versions are no longer supported. Table 6 Support Matrix HP Insight RSA release version A.05.70 A.05.60 HP SIM release version Combination supported Maximum Support date based on HP SIM 7.
Security tools may Inhibit some remote support functions Security tools running on the HP Insight Remote Support Central Management Server may block or prevent some Insight Remote Support functions such as email notifications. Refer to the configuration manuals of t the security tools that are being used to make sure that these programs and ports are not blocked: Program: DESTAService.
HP-UX 11i v3 (11.31) Integrity server entitlement failures and memory leak issues System Fault Management (SFM) Version C.07.00.04.06 or C.07.00.05.04, installed with the HP-UX 11i v3 OE Update Release for March 2010 or April 2010, disables the automatic entitlement with HP-UX Integrity servers using the HP Insight Remote Support Advanced software. This version of SFM sends the wrong information for Product Number, thus breaking the automatic entitlement.
The following configuration tasks must be performed on the Central Management Server: 1. Open a telnet or SSH session to the Superdome 2 Onboard Administrator, login and issue the Show Complex Info command. This will identify the current product and serial number. Record these values for later use. 2.
1. Go to the Managed Entity Page in WEBES and verify that the page has been updated with the newly discovered Superdome 2 Onboard Administrator. This may take a few minutes. The new entry should be highlighted in Orange. 2. Go to the Managed Protocols page and create a new WSMAN protocol, by clicking the New button at the bottom of the page. This will bring up a new protocol page in which you name the new protocol with a name that you can associate with the WS-Man protocol and its credentials.
Events are stuck in Submitted State Customers, who have HP Insight Remote Support A.05.70 on a Central Management Server with a nonEnglish local setting, may observe that some of their events are stuck in a submitted state while other process normally. The following procedure performed on the impacted Central Management Server (CMS) avoids this problem for future event processing.
4. Open the Services control panel. 5. Find the “DESTA_Service” service. 6. Right click on “DESTA_Service” and select Properties. 7. Under the Log On tab, select “This account” in the “Log on as:” section. 8. Enter the new Destauser user name and password. Click OK. 9. Stop and Start the “DESTA_Service” service.
Appendix A The table below describes the providers that need to be installed and configured to enable both remote monitoring and configuration collections. Table 7 Required Protocols and Components for Basic Insight RSA Services Hardware Platform Required protocols and components Notes SNMP or WBEM (WMI) Must install the ProLiant Support Pack and all providers that ship with it.
Table 7 Required Protocols and Components for Basic Insight RSA Services Hardware Platform Required protocols and components Windows 2003 on Integrity SNMP and Windows 2008 on Integrity ELMC and Notes Must install the Integrity Support Pack and all providers that ship with it. WBEM (WMI) See the “Integrity Windows 2003 Server Configuration” chapter in the Managed Systems Configuration Guide. WBEM (WMI) Must install the Integrity Support Pack and all providers that ship with it.
Table 7 Required Protocols and Components for Basic Insight RSA Services Hardware Platform Required protocols and components Notes OpenVMS on Integrity WBEM and Must install the OpenVMS WBEM provider. ELMC (SNMP optional) Configuration collections only work when the WBEM providers are installed and the credentials are properly configured. Discovery can use SNMP or WBEM, therefore SNMP is an optional component. See the “OpenVMS Server Configuration” chapter in the Managed Systems Configuration Guide.
Table 7 Required Protocols and Components for Basic Insight RSA Services Hardware Platform Required protocols and components MSA1000 and MSA1500 SNMP Notes Configuration collections are not available except when these MSA models are part of a SAN collection. (See Table 8) See the “Modular Smart Array Configuration” chapter in the Managed Systems Configuration Guide. MSA23xx SNMP and WBEM Install the WBEM MSA2000 providers on the host device.
Table 8 Required Protocols and Components for SAN Services Devices Hardware Platform Required protocols and components AIX Telnet, SSH Password or SSH certificate Solaris Telnet, SSH Password or SSH certificate VMware ESX SSH Password or SSH certificate The system collects from the HOST; the system does not collect from the hosted device.
Documentation All HP Insight Remote Support Advanced documentation is available on the Web or bundled with the software: 78 HP Systems Insight Manager Installation and Configuration Guide for Microsoft® Windows This document provides information about installing, configuring, and using HP Systems Insight Manager on supported Windows systems. This guide includes an introduction to basic concepts, definitions, and functionality associated with HP Systems Insight Manager. Refer to http://h18013.www1.hp.
Insight Remote Support Advanced for NonStop This document describes the NonStop-specific details needed to install and configure HP Insight Remote Support Advanced for use in a NonStop environment. Refer to http://docs.hp.com/en/NSSupport.html#NonStop%20Service%20Information The HP Insight Remote Support Advanced HP StorageWorks P4000 Storage Systems Migration Guide is available at www.hp.com/go/insightremoteadvanced-docs.
