A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

About This Document
1 Document Purpose and Intended Audience
This document provides the necessary information to use and update configuration settings in the Insight
Remote Support Advanced software after installation.This document is intended for HP Customers and HP
Support Personnel using the Insight Remote Support Advanced solution.
2 Publishing History
Publication DateEdition NumberManufacturing Part Number
January 2010Edition 1, A.05.405900-0532
August 2010Edition 2, A.05.505900-0531
April 2011Edition 3.0, A.05.605900-1249
October 2011Edition 4.0, A.05.705900-1727
3 Document Organization
• Chapter 1: “Overview”
• Chapter 2: “Remote Support Entitlement”
• Chapter 3: “Understanding and Using Unreachable Device Notification (UDN) Service”
• Appendix A: “Insight Remote Support Advanced Troubleshooting Steps”
• Appendix B: “Removing Insight Remote Support Advanced”
• Glossary
4 Typographic Conventions
find (1) HP-UX manpage. In this example, “find” is the manpage name and “1” is the
manpage section.
Book Title Title of a book or other document.
Linked Title Title that is a hyperlink to a book or other document.
http://www.hp.com A Web site address that is a hyperlink to the site.
Command Command name or qualified command phrase.
user input Commands and other text that you type.
computer output Text displayed by the computer.
Enter The name of a keyboard key. Note that Return and Enter both refer to the same
key. A sequence such as Ctrl+A indicates that you must hold down the key labeled
Ctrl while pressing the A key.
term Defined use of an important word or phrase.
variable The name of an environment variable, for example PATH or errno.
value A value that you may replace in a command or function, or information in a display
that represents several possible values.
<element> An element used in a markup language.
attrib= An attribute used in a markup language.
1 Document Purpose and Intended Audience 9