A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

of systems include servers, workstations, desktops, portables, routers, switches, hubs, and
gateways.
Remote Support
Eligible Systems
Systems that are eligible for Remote Support, and when enabled will submit events to the HP
Support Center for incident resolution. Systems must also be entitled to Remote Support, otherwise
submitted events will be closed. You can verify that an eligible system is actually supported by
using the Remote Support Entitlement Check.
Remote Support
Entitlement Check
(RSEC)
The RSEC is a check against the HP entitlement datastore for the current obligation status of a
particular system. The RSEC window displays the results of the Remote Support Entitlement Check
and can be accessed through the Support Obligation column in the Remote Support Services
tab.
Remote Support
Services
The Remote Support Services allow you to enable or disable remote support for any and all
eligible systems in your enterprise. The Remote Support Services also display the status of the
Remote Support Entitlement Check for eligible systems.
Remote Support
Settings
Remote Support Settings are the collection point for your company's enterprise contract information,
designated enterprise support contact information, and your HP Account Team contact information.
Remote Support
Software Manager
(RSSWM)
The Remote Support Software Manager is an application installed on the CMS and is used to
download and install Insight Remote Support Standard components and updates.
Simple Network
Management
Protocol (SNMP)
One of the management protocols supported by HP Systems Insight Manager. Traditional
management protocol used extensively by networking systems and most servers. MIB-2 is the
standard information available consistently across all vendors.
Storage Area
Network (SAN)
A Storage area network (SAN) is a network of storage devices and the initiators that store and
retrieve information on those devices, including the communication infrastructure. In large
enterprises, a SAN connects multiple servers to a centralized pool of disk storage. Compared to
managing hundreds of servers, each with their own disks, SANs improve system administration.
Storage
Management
Server (SMS)
A system on which HP StorageWorks Enterprise Virtual Array (EVA) software is installed, including
HP Command View EVA and HP Replication Solutions Manager, if used. It is a dedicated
management server that runs EVA management software exclusively.
System Fault
Management
SFM is the HP-UX fault management solution that implements WBEM standards. SysFaultMgmt
integrates with other manageability applications like HP SIM, HP SMH, and any other
WBEM-based client such as WEBES.(SysFaultMgmt or
SFM)
user A network user with a valid login on the CMS that has been added to HP Systems Insight Manager.
Web-Based
Enterprise
Web-Based Enterprise Management (WBEM) is a set of management and Internet standard
technologies developed to unify the management of distributed computing environments, i.e. it
is an industry initiative to standardize management information across different platforms.Management
(WBEM)
Web-Based
Enterprise Services
(WEBES)
A Remote Support component installed on the CMS that performs real-time service event analysis
through product-specific rule sets. These rule sets are updated regularly as improvements become
available.
52 Glossary