A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

Glossary
Central
Management
Server (CMS)
A system in the management domain that executes the HP Systems Insight Manager software. All
central operations within HP Systems Insight Manager are initiated from this system.
collections The term within HP SIM for grouping system or event searches.
While HP SIM uses the term collection in reference to a group of managed systems, Insight Remote
Support Advanced uses the term configuration collection in reference to data collected from a
managed system. This data is communicated to HP for proactive analysis.
configuration
collection
Insight Remote Support Advanced uses the term configuration collection in reference to data
collected from a managed system. This data is sent to HP for proactive analysis.
Note that HP SIM uses the term collection in reference to a group of managed systems.
data collection See configuration collection.
discovery A feature within a management application that finds and identifies network objects. In HP
management applications, discovery finds and identifies all the HP systems within a specified
network range.
Domain Name
Service (DNS)
A service that translates domain names into IP addresses.
Enterprise Virtual
Array (EVA)
EVA is a high performance, high capacity and high availability virtual RAID storage solution for
high-end enterprise environments.
Event Log
Monitoring
Collector (ELMC)
The ELMC (formerly called WCCProxy) provides error condition detection of the event log and
communicates these events to WEBES.
full-configuration-rights user
A user who is automatically authorized for the All Tools toolbox on all systems, including the
CMS. This type of user has been given special privileges to administer the HP Systems Insight
Manager software.
HP Care Pack
Services
HP Care Packs can be purchased with HP products and services to upgrade or extend standard
warranties with enhanced support packages. They reduce downtime risks with support levels
from basic to mission-critical.
For many products, post-warranty HP Care Pack Services are also available when an original
warranty expires.
HP System
Management
Homepage (SMH)
HP System Management Homepage (SMH) is a web-based interface that consolidates and
simplifies single system management for HP servers on HP-UX, Linux, and Windows operating
systems.
HP Systems Insight
Manager (HP SIM)
HP Systems Insight Manager (HP SIM) is a unified server and storage management platform.
From a single management console, administrators can manage their complete HP server and
storage environment with a secure management tool set.
identification An aspect of the discovery process that identifies the management protocol and type of system.
Insight Remote
Support Advanced
Insight Remote Support Advanced provides proactive remote monitoring, diagnostics, and
troubleshooting to help improve the availability of supported HP servers and storage systems in
your data center. HP Remote Support reduces cost and complexity through support of systems.
HP Remote Support securely communicates hardware incident information through your firewall
and/or Web proxy to the HP Support Center for reactive support. Additionally, based on your
support agreement, system information can be collected for proactive analysis and services.
Internet Protocol
(IP)
Specifies the format of datagrams (packets) and the addressing scheme on a network. Most
networks combine IP with Transmission Control Protocol (TCP), which establishes a virtual
connection between a destination and a source.
managed system Nodes on the network that communicate through TCP/IP or IPX. To manage a system, some type
of management protocol (for example, SNMP or WBEM) must be present on the system. Examples
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