A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

6. Return to HP SIM, and browse to Options → Status Polling → HP Service Server Performance
Collection.
7. Click Schedule.
8. Select the Once option, and in the Refine schedule area, enter the time you want to run SHC. Set this
value after discussing the best time to run SHC with the customer. Click Done when finished.
9. After the Server Performance Collection completes, and the data is successfully returned to HP, BAF will
send an e-mail notification to the address entered for Specialist Email in Step 4.
IMPORTANT: The SHCA report needs to be accessed through the Backend Analysis Framework (BAF),
which is only accessible inside HP's firewall.
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