A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

A.3 DESTA Service Will Not Start...........................................................................................................44
A.4 Importing Certificates into WEBES.....................................................................................................44
A.4.1 Importing a Certificate Chain (.p7b file extension).......................................................................44
A.4.2 Manually Importing HP SIM Certificates Into WEBES...................................................................44
A.4.3 If the Server Certificate is Not the Default and There Are No Trusted Certificates.............................45
A.4.3.1 Server Certificate is a Self-Signed Certificate.......................................................................45
A.4.3.2 Server Certificate is Issued By a Certificate Not in HP SIM Trusted Certificates........................45
B Removing Insight Remote Support Advanced................................................47
B.1 Uninstalling Insight Remote Support Advanced Components from the CMS..............................................47
B.2 Removing Remote Support for Systems No Longer Managed by HP SIM.................................................48
B.3 Uninstalling Insight Remote Support Advanced Components from Managed Systems................................48
B.3.1 Uninstalling ELMC from OpenVMS Managed Systems..................................................................48
B.3.2 Uninstalling ELMC from Tru64 UNIX Managed Systems................................................................49
B.3.3 Uninstalling ELMC from Windows Itanium Managed Systems........................................................49
Glossary....................................................................................................51
Index.........................................................................................................53
4 Table of Contents