A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

3. Click Add Email to access the Add Email Address window. The Add Email Address window displays.
4. Enter the updated e-mail information and click Add Email again.
3.3.3 Managing UDN Global Default Settings
You can manage the UDN global default settings for your managed systems through the Unreachable Device
Configuration window. To edit all of the global default settings:
1. Click Edit List in the Global Default Settings section of the Unreachable Device Configuration window.
2. Click Edit Settings. The Modify Global Default Settings window displays.
3. Edit the appropriate global default settings and click Save to return to the Device Unreachable
Configuration window.
NOTE: The Create Incident drop-down list will only be configurable to customers whose HP Account
Teams have activated event submission in alignment with a higher level customer contract.
3.3.4 Managing Individual Device Settings
You can manage individual monitored device settings through the Device Settings section of the Unreachable
Device configuration window. This lets you customize the Unreachable Device service if one of your systems
requires special configuration settings.
1. Click Enable or Disable next to the device you want to enable or disable.
34 Understanding and Using Unreachable Device Notification (UDN) Service