A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

2 Remote Support Entitlement
The Remote Support Entitlement services allow you to enable or disable remote support for any and all
Remote Support eligible systems in your enterprise. The Entitlement tab also displays the status of and
provides access to the Remote Support Entitlement Check (RSEC) for individual eligible systems. If a system
is supportable but does not meet a support obligation, events submitted to HP by HP Remote Support may
be closed without action.
Your level of entitlement is determined by your HP Support contract. Contact your HP Account Team for more
details.
2.1 About the Remote Support System List
The Remote Support System List is available on the Remote Support Entitlement tab and displays details
for systems that are eligible for Remote Support. This list is generated by the rules implemented with the
Remote Support Eligible Systems List package that was installed with Insight Remote Support
Advanced. This list is part of a table that provides the following categories (columns) per system (rows) in
your enterprise.
• The Transport Enabled (TE) column indicates whether or not entitlement checks and events can be
submitted for each system listed.
• The Remote Support Ready (RS) column gives a high level indication that entitlement, location, and/or
contact information has or has not been properly configured for devices in the Remote Support System
List. The column does not identify which of the three information types may be misconfigured.
• The Entitlement (ENT) column displays the entitlement status for each of the listed Remote Support eligible
systems in your enterprise. The status is denoted by an symbol; for example, a green symbol with a
white check mark indicates the Remote Support Entitlement Check (RSEC) was successful and returned
a valid entitlement for that system. Tooltips describe the significance of each status symbol. You can
also click on the symbol to display more details on a system's entitlement status in a separate Remote
Support Entitlement Details window. Entitled systems are part of the Remote Support Enabled Group in
HP SIM.
• The Contract Package (CP) column displays the contract package type associated with each of your
systems.
• The System Name column identifies a particular system in your enterprise.
• The Serial # column displays a system's serial number (if available).
• The Product # column displays a system's product identifier (if available).
• The Country Code (CC) column displays the country code associated with a particular system.
• The Ent Type column displays the entitlement type associated with a particular system.
• The Ent ID column displays a system's entitlement identifier.
• The Obligation ID (OID) column displays the HP obligation ID associated with a particular system.
2.1 About the Remote Support System List 25