A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

NOTE: If the SAID is not entered, the Backend Analysis Framework (BAF) will not forward
System Health Check Assessment (SHCA) reports to the Electronic Site Management Guide
(eSMG), nor will Revision and Configuration Management (RCM) forward configuration
collections to eSMG.
• System Handle
• Entitlement ID – The value of the contract ID itself.
• Obligation ID – The Compaq Software Obligation ID for some North and Latin American customers
whose Entitlement Type is HP Care Pack Serial Number or Compaq Contract ID . A customer who
has a Platinum, Gold, or Silver pre-merger Compaq contract should provide a red access ID (also
called an Obligation ID).
• Custom Delivery ID – The Custom Delivery ID is a free text field that can be populated for each
individual managed system. In some circumstances, this field may be populated by an HP
Representative to allow customized handling/routing of reported incidents. In those instances, the
field must be populated with a unique value associated with the customized handling that is
required.
Determination of the unique value must be done by an HP Representative working with the HP
Automation Team TS that sets up the customizations. Unless such special circumstances are
identified, and agreed upon, the field should always be left blank. Failure to follow this guidance
could result in incorrectly handled incident reports. Customers should contact their HP Account
Team representative for more details.
8. Provide System Site Information for this system. This location information is specific to the system
and may be different from the CMS. You must choose a unique site description from the drop-down
list.
Click Manage Sites to edit or add unique site information for the site location(s) that hosts your managed
system(s).
9. Provide the Customer Contact information. A primary customer contact is required, but you can add
a secondary (backup or off-hours) customer contact if you choose. Additionally, you can add a primary
service contact for each managed system if appropriate. A Customer Contact is one employed by the
Customer's IT center to administer this managed system. A Service Contact can be either a third party
support provider or an HP Account team member.
You can add and edit your contacts by clicking Manage Contacts.
1.2 Adding Individual Managed Systems 17