A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

7. Under the Contract and Warranty Information section of the page, add or update the HP SIM
Entitlement Information as necessary.
• Customer-Entered serial number – If the serial number Discovered by HP SIM (near the top of
the System Information screen) is correct, then no change is necessary. If it is blank or incorrect,
provide the correct serial number for this system in the Customer-Entered serial number field
on the Contract and Warranty section of the screen.
• Customer-Entered product number – If the Product Number has been Discovered by HP SIM
and is correct, then no change is necessary. If it is blank or incorrect (near the top of the System
Information screen), then provide the correct product number for this system in the
Customer-Entered product number field on the Contract and Warranty section of the screen.
• System Countr y code – This is required for the location where the support contract for this system
or enterprise was originated. Verify that the correct Country Code is selected.
• Entitlement type – The contract type and is one of the following:
HP Care Pack Serial Number •
• Compaq Contract ID
• SAID
16 Overview