A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

1.1.4 Updating Proxy Server Information
If your proxy information has changed, configure new Web Proxy settings by means of the Settings tab
under the HP Remote Support Configuration and Service option. The proxy authentication fields should
only be populated if you are using an authenticated Proxies configuration.
NOTE: The Remote Support Software Manager (RSSWM) is a separate application installed on the CMS,
therefore you must configure proxy server information for both RSSWM (as described in Chapter 2 of the
HP Insight Remote Support Advanced Central Management Server Configuration Guide ) and for the Remote
Support plug-in.
1.1.5 Changing e-mail Notifications
Your primary CMS Administrator can receive email notifications for various event states if the boxes are
checked in the Settings tab. The event states are detailed below:
• Incident has been received at HP : Remote Support has transmitted an event from your enterprise to the
HP Support Center. The event has been received but not necessarily qualified or processed by support.
• Incident has been escalated to HP workflow : HP Support has either automatically or manually qualified
the event as an actionable incident and the problem has been escalated for additional support.
• Incident has been closed at HP : HP Support has either closed the event as non-actionable or support
has concluded for an actionable incident.
1.1.6 Enabling Systems for Remote Support
By default, eligible systems identified during HP SIM Discovery are added to the Remote Support System
List , which is accessible from the Entitlement tab. Systems discovered by HP SIM and added to the Remote
Support System List are then available for the Remote Support Entitlement Check (RSEC) to determine their
1.1 Using the Remote Support Settings Tab to Update Your Client and CMS Information 13