A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

1.1.2 Updating CMS Administrator Contact Information
Update the primary company contact if the contact has changed or if you have added new staff. This may
or may not be the same individual responsible for managed system support in your organization. Provide
that individual's contact information, including e-mail address, telephone number, language preference, and
hours of availability. The Hours of Availability field is a free text field.
You may enter up to three additional account contacts in the Additional Information fields. Information
might include additional or off-hours contacts, pager numbers, or other relevant information about your
business contacts that you want to communicate to HP.
1.1.3 Updating HP Account or Service Provider Contact Information
If an HP Account Team member or a Service Provider configures Insight Remote Support Advanced on your
CMS, he/she will enter the appropriate Service Provider Contact information. However, if you, our Customer,
are configuring your own instance of Insight Remote Support Advanced, please leave these fields blank.
Service providers may also enter information for up to three additional contacts in the free text fields.
Information might include additional contacts for different support agreements or other relevant information
to communicate to HP.
12 Overview