A.05.70 HP Insight Remote Support Advanced Operations Guide (October 2011, 5900-1727)

1 Overview
IMPORTANT: This document assumes that you HAVE READ AND COMPLETED ALL PREREQUISITE WORK
detailed in the Insight Remote Support Advanced Managed Systems Configuration Guide . If you have NOT
read and completed the prework, STOP NOW, obtain the guide found here: http://www.hp.com/go/
insightremoteadvanced-docs, and DO NOT proceed with the Insight Remote Support Advanced configuration
until you have thoroughly read, understood, and implemented the requirements.
1.1 Using the Remote Support Settings Tab to Update Your Client and
CMS Information
NOTE: If you cannot access the Remote Support Configuration and Service option in HP SIM, see
Section A.2: “Troubleshooting Potential Web Browser Issues” for more information.
The Remote Support Configuration and Service option in HP SIM includes eight tabs. This section focuses
on the Remote Support Settings tab, where you can update your CMS location, administrator contact
information, and your notification options.
To access the Remote Support Settings tab:
1. Open HP SIM from the desktop icon on the CMS.
2. From the Options menu, select the Remote Support Configuration and Services option.
Company information provided under the Settings tab will be included with all events from your enterprise.
Once the appropriate information is entered, you can register the CMS and Remote Support software with
HP. The individual identified in the CMS Administrator Contact Information section in the Settings tab
will receive communications about the HP Remote Support product itself, including news and upgrade
information. Additionally, this person may receive notifications about managed system and CMS event status
changes if email notifications were configured as explained in this chapter.
1.1.1 Updating CMS Location Information
IMPORTANT: Only change this information if you have physically relocated your CMS.
The Company name, address, and time zone information is used by the HP Support Center to identify where
your CMS is physically located. Change this information only if you have physically relocated the CMS.
1.1 Using the Remote Support Settings Tab to Update Your Client and CMS Information 11