A.05.70 HP Insight Remote Support Advanced Managed Systems Configuration Guide (October 2011, 5900-1726)

Managed Systems Configuration Guide
Chapter 16: Enterprise Virtual Array Configuration
l "Troubleshooting HP SIM" on next page
Verify the EVA is Being Managed by Command View EVA on
the target server
1. Open a browser to Command View EVA.
2. Select the EVA array and verify you can navigate to components of the array.
3. Verify the WBEM Protocol settings are correctly set to Port 5989 and username and password for
SMI-S are set correctly for the version of Command View EVA managing the array.
n Pre-V8 cimuser default is administrator/administrator
n Post-V8 use the Command View EVA credentials
4. Verify SMI-S Service is running on SMS.
n Pre-V8 HP StorageWorks SMI-S CIMServer.
n Post-V8 HP StorageWorks CIM Object Manager
5. Use wbemdisco.exe to test the communication from CMS to SMI-S. See "Troubleshooting
WBEMDISCO" on next page for details.
Troubleshooting SMI-S Credentials
SMI-S is required to be installed with Command View EVA on the SMS to allow for WBEM protocol
communication between HP SIM and the EVA array. The Command View EVA kit installs SMI-S by
default. There are significant changes between the SMI-S provider delivered in Command View EVA V8
and what was in prior versions V6 and V7.
SMI-S uses a CIMOM provider to pass WBEM communication to the EVA array. Starting in Command
View EVA 8, SMI-S uses a certificate trust to gain access to the array. This is the same user and
password credentials used for Command View EVA sign-in. In Command View EVA V6 and V7 SMI-S
installs with the user credentials of username=administrator and password=administrator. The
password can be modified during the Command View EVA installation if the Custom path is taken,
wherein a window prompts for the password to be entered. This username and password is required to be
entered in the HP SIM System Protocol Settings WBEM Settings. The default port of 5989 is used for this
communication path.
This set of credentials is for HP SIM to gain access to the CIMOM interface of SMI-S. The following
procedure is only for versions of Command View EVA V6 or V7 and does not pertain to v.8.0.1 or higher. If
you have problems with this password and require a reset or if you are unsure of the username and
password for SMI-S, or you would like to add a new username and password, there is a utility provided
with Command View EVA V6 and V7 kits called cimuser.exe which allows you to list the known user
accounts and add or delete if needed.
To use cimuser.exe:
1. Open a command window on the SMS. Change the directory to:
C:\Program Files\Hewlett-Packard\pegasus_home\bin
2. Enter the following command to list the known users:
HP Insight Remote Support Advanced (A.05.70)Page 128 of 199