A.05.70 HP Insight Remote Support Advanced Managed Systems Configuration Guide (October 2011, 5900-1726)

Managed Systems Configuration Guide
Chapter 16: Enterprise Virtual Array Configuration
1. Open Command View EVA, and select a device in the left menu tree.
2. On the System Options page, under the Service heading, select Configure User-Initiated Service
Mode (UISM).
3. On the Configure User Initiated Service Mode page, enter a reason for the USIM in the Reason text
area.
4. Modify the duration if the 30 minute default if necessary.
5. Click Start service mode.
6. In the pop-up window, click Start Service Mode to confirm that you want to enter USIM. The
Configure User Initiated Service Mode page will be updated to show that USIM is active, the Mode
will have changed, and the time left in the USIM will be displayed.
7. If you want to exit USIM before the duration has expired, you can click Stop service mode.
Performing a Remote Service Test in Command
View EVA 9.3
The Remote Service Test is new to Command View EVA 9.3 and requires WEBES 6.1, which comes with
Insight Remote Support version A.05.50.
The Remote Service Test provides a method to confirm a successful remote support setup and to
troubleshoot software communications problems. When a Remote Service Test is performed, WEBES
will receive the event and pass it on to HP. HP will then send the event back to the user. This provides an
end-to-end test that can be used test or troubleshoot the remote support software communication path.
The remote service test has no other effect within Command View EVA beyond logging the event and
sending any configured notifications.
Use the following procedure to perform a remote service test:
1. Open Command View EVA, and select a device in the left menu tree.
2. On the System Options page, under the Service heading, select Perform remote service test.
3. On the Perform Remote Service Test page, click Perform remote service test.
4. Use SEA to verify that the test event was received. On the Problem Reports page, there should be an
event with description text that includes “Remote Service Test event”.
Troubleshooting EVA Managed Systems
The following sections highlight troubleshooting scenarios to support EVA managed systems.
HP SIM did not Discover the EVA
Complete the following sections:
l "Verify the EVA is Being Managed by Command View EVA on the target server" on next page
l "Troubleshooting SMI-S Credentials" on next page
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