A.05.70 HP Insight Remote Support Advanced Managed Systems Configuration Guide (October 2011, 5900-1726)

Managed Systems Configuration Guide
Chapter 16: Enterprise Virtual Array Configuration
2. Edit the System Properties in HP SIM for the discovered EVA array. Including the Contract and
Warranty information, Site Name and Primary Contact. These are required fields before HP SIM can
present this entitlement data to WEBES Managed Entity. The Customer-Entered Serial Number and
Customer-Entered Model Number are not required for EVA4400 or P6000 array as WEBES will
retrieve this information from the array for the EVA Managed Entity.
3. In HP SIM discover the ABM and set the System Name to be the fully qualified domain name for the
ABM. This is required for WEBES Managed Entity to correctly detect and add the ABM as a
connection for the EVA.
4. Edit the System Properties in HP SIM for the discovered ABM. This is a place holder in the HP SIM
System List but there are fields required for WEBES to create a Managed Entity and pass the Remote
Support Eligibility (RSE) list check. Fill in the following fields:
n System type = Storage Device
Note: These fields are required for WEBES to correctly configure the ABM entity.
n System subtype = Storage
n Product Model = EVA ABM
The text EVA is required for the RSE check. ABM is included in this example as a way to
differentiate between the ABM and array in the HP SIM UI
The information can be found in the Command View EVA User Interface by selecting array-name
→ Hardware → Controller Enclosure.
Enabling User-Initiated Service Mode in
Command View EVA 9.3
User-Initiated Service Mode (UISM) is new to Command View EVA 9.3 and requires WEBES 6.1, which
comes with Insight Remote Support version A.05.50.
UISM provides a means of allowing Remote Support Diagnostic Service incidents to be suppressed or
revealed only to the client, while allowing the Remote Support Diagnostic Technology to continue to
monitor the device by writing a ‘User Initiated Service Event’ into the Device log. Using UISM will reduce
the number of non-actionable events that are created when you are installing software or performing
maintenance.
UISM is enabled through Command View EVA. UISM will automatically transition back to normal mode
after an adjustable time delay expires or by manually disabling the mode. Two new Command View EVA
management events will be created when UISM is enabled. The first will indicate the beginning of UISM
and will contain a timeout value in minutes within the event description. The second will indicate the end of
UISM.
Being in this mode has no effect on the functionality of Command View EVA or event handling within
Command View EVA. This mode is solely for the benefit of external support tools, such as Insight Remote
Support.
Use the following procedure to enable User-Initiated Service Mode:
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