A.05.70 HP Insight Remote Support Advanced Managed Systems Configuration Guide (October 2011, 5900-1726)

Managed Systems Configuration Guide
Chapter 16: Enterprise Virtual Array Configuration
If the EVA array(s) do not show up there is a communication problem between HP SIM and SMI S,
see "HP SIM did not Discover the EVA" on page 127.
Configure WEBES
Provide the SMS Managed Entity Information in WEBES
WEBES captures all of the necessary Managed Entity information from HP SIM except for the Command
View EVA user credentials. The Managed Entities that are identified as “Command View Server” refer to
the systems that are identified as an SMS.
Note: If the Managed Entities page in WEBES identifies the SMS as anything other than a Command
View EVA server, then verify that ELMC has been installed on the SMS and then restart DESTA as
follows:
1. Open a command prompt and run the following: net stop desta_service
2. Restart DESTA with the following command: net start desta_service
3. If restarting DESTA does not correct the problem, remove the server from the Managed Entities
page in WEBES and restart DESTA once more.
4. Select the Command View EVA protocol in the Managed Entities page for each SMS. This is the
Windows account username and password used to log on to Command View EVA:
a. Open the System Event Analyzer Interface:
Start → Programs → Hewlett-Packard Service Tools → Service Event Analyzer →
Service Event Analyzer
b. On the toolbar at the top of the screen, click on the Configure Webes Managed Entities
icon.
c. Choose your managed system from the list and click on the hostname link.
d. On the Managed Entity Properties screen, choose to enable the Command View EVA
protocol in the drop-down list.
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