A.05.70 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2011, 5900-1725)

Central Management Server Configuration Guide
About This Document
Publishing History
Document
Part
Number
Supported
Operating
Systems
Supported
Versions Edition Number
Publication
Date
5900-1725 See product
release notes
A.05.70 10.0 - New Release. October,
2011
5900-1246 See product
release notes
A.05.60 9.0 - New Release. April, 2011
5900-0537 See product
release notes
A.05.50 8.0 - New Release. August,
2010
5900-0541 See product
release notes
A.05.40 7.1 - includes HP SIM 6.0 information. February,
2010
5900-0370 See product
release notes
A.05.40 7.0 - New Release. January 18,
2010
5992-6213 See product
release notes
A.05.30 6.0 - New Release. July 7, 2009
5992-6212 See product
release notes
A.05.20 5.1 - updated to include WBEM
credential configuration steps in HP
SIM.
March 6,
2009
5992-6303 See product
release notes
A.05.20 5.0 January 27,
2009
Note: Versions of Insight Remote Support Advanced older than A.05.60 are not supported, but you
can upgrade from unsupported versions to A.05.70.
Product Overview
Insight Remote Support Advanced is an HP Systems Insight Manager (HP SIM) plug-in. Insight Remote
Support Advanced enables reactive and proactive remote support to improve the availability of HP-
supported servers and associated storage systems in your data center. The Insight Remote Support
Advanced solution relies on several HP components. These components communicate between various
software applications within the customer enterprise and between the customer enterprise and HP to
deliver support services. For the purposes of this document this support will be categorized as either:
l Remote Device Monitoring (RDM) to refer to reactive support for event submission, or
l Remote Device Collections (RDC) to refer to proactive support services
The first chapter of this document explains the pre-work required to establish a stable environment before
installing and configuring Insight Remote Support Advanced on the CMS. Insight Remote Support
Advanced is a complex solution with many variables, so it is essential that you read this document
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