A.05.70 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2011, 5900-1725)

Central Management Server Configuration Guide
Contents
Remote Support Configuration Collector (RSCC) 87
Optional Components Installed on the CMS 87
Event Log Monitoring Collector (ELMC) on the CMS 88
Multi-Vendor and Application Adapter (MVAA) 88
Remote Support Network Component (RSNC) 88
Unreachable Device Notification 88
Components Installed on the Managed Systems 88
Advanced Configuration Collector (ACC) depot for HP-UX 11i 89
Event Log Monitoring Collector (ELMC) for Managed Systems 89
Multi-Vendor Monitoring Depot 90
Application Monitoring Depot 90
Insight Remote Support Advanced Troubleshooting Steps 91
Overview 91
Troubleshooting Potential Web Browser Issues 91
DNS Error 91
Cookie Issues 92
DESTA Service Will Not Start 93
Events Not Received By HP 93
Importing Certificates into WEBES 95
Importing a Certificate Chain (.p7b file extension) 96
Manually Importing HP SIM Certificates Into WEBES 96
If the Server Certificate is Not the Default and There Are No Trusted Certificates 97
Server Certificate is a Self-Signed Certificate 97
Server Certificate is Issued By a Certificate Not in HP SIM Trusted Certificates 97
Remote Support Batch Upload Process 99
Overview 99
Using the Batch Upload Log File 103
RSCC Manual Certificate Exchange Process 104
Manually Configuring the Certificate Exchange 104
Importing the SMH certificate into HP SIM 104
Configure the Managed System to Trust the CMS 104
Glossary 106
HP Insight Remote Support Advanced (A.05.70)Page 6 of 110