A.05.70 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2011, 5900-1725)

Central Management Server Configuration Guide
Chapter 4: Configuring Information for Managed Systems
o
HP Care Pack Serial Number
o
Compaq Contract ID
o
SAID
Note: If the SAID is not entered, this may effect the flow of data to some backend systems
such as eSMG and SVR.
o
System Handle
n Entitlement ID – The value of the contract ID itself
n Obligation ID – The Compaq Software Obligation ID for some North and Latin American
customers whose Entitlement Type is HP Care Pack Serial Number or Compaq Contract ID. A
customer who has a Platinum, Gold, or Silver pre-merger Compaq contract should provide a Red
Access ID (also called an Obligation ID).
n Custom Delivery ID – The Custom Delivery ID is a free text field that can be populated for each
individual managed system. In some circumstances, this field may be populated by an HP
Representative to allow customized handling/routing of reported incidents. In those instances, the
field must be populated with a unique value associated with the customized handling that is
required.
Determination of the unique value must be done by an HP Representative working with the HP
Automation Team TS that sets up the customizations. Unless such special circumstances are
identified, and agreed upon, the field should always be left blank. Failure to follow this guidance
could result in incorrectly handled incident reports. Customers should contact their HP Account
Team representative for more details.
11. Provide System Site Information for this system. This location information is specific to the system
and may be different from the CMS. You must choose a unique site description from the drop-down
list.
Click Manage Sites to edit or add unique site information for the site location(s) that hosts your
managed system(s).
12. Provide the Customer Contact information. A primary customer contact is required, but you can add
a secondary (backup or off-hours) customer contact if you choose. Additionally, you can add a
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