A.05.70 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2011, 5900-1725)

Central Management Server Configuration Guide
Glossary
troubleshooting to help improve the availability of supported HP servers and storage systems in your
data center. HP Insight Remote Support reduces cost and complexity through support of systems. HP
Insight Remote Support securely communicates hardware incident information through your firewall
and/or Web proxy to the HP Support Center for reactive support. Additionally, based on your support
agreement, system information can be collected for proactive analysis and services.
HP Care Pack Services
HP Care Packs can be purchased with HP products and services to upgrade or extend standard
warranties with enhanced support packages. They reduce downtime risks with support levels from
basic to mission-critical.
For many products, post-warranty HP Care Pack Services are also available when an original warranty
expires.
HP Systems Insight Manager
HP Systems Insight Manager (HP SIM) is a unified server and storage management platform. From a
single management console, administrators can manage their complete HP server and storage
environment with a secure management tool set.
HP System Management Homepage
HP System Management Homepage (SMH) is a web-based interface that consolidates and simplifies
single system management for HP servers on HP-UX, Linux, and Windows operating systems.
Insight Remote Support Advanced
Insight Remote Support Advanced provides proactive remote monitoring, diagnostics, and
troubleshooting to help improve the availability of supported HP servers and storage systems in your
data center. HP Remote Support reduces cost and complexity through support of systems. HP
Remote Support securely communicates hardware incident information through your firewall and/or
Web proxy to the HP Support Center for reactive support. Additionally, based on your support
agreement, system information can be collected for proactive analysis and services.
Remote Support Eligible Systems
Systems that are eligible for Remote Support, and when enabled will submit events to the HP Support
Center for incident resolution. Systems must also be entitled to Remote Support, otherwise submitted
events will be closed. You can verify that an eligible system is actually supported by using the Remote
Support Entitlement Check.
Internet Protocol
Specifies the format of datagrams (packets) and the addressing scheme on a network. Most networks
combine IP with Transmission Control Protocol (TCP), which establishes a virtual connection between
a destination and a source.
Remote Support Client
The HP Remote Support Client is the underlying component that enables two-way secure
communication of hardware event information and configuration data between the CMS to the HP
Support Center. Additionally, the Remote Support Client component enables RSCC-related
configuration information to be sent to HP for further analysis to deliver proactive support services.
Remote Support Services
The Remote Support Services allow you to enable or disable remote support for any and all eligible
systems in your enterprise. The Remote Support Services also display the status of the Remote
Support Entitlement Check for eligible systems.
Remote Support Settings
Remote Support Settings are the collection point for your company's enterprise contract information,
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