A.05.70 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2011, 5900-1725)
Central Management Server Configuration Guide
Appendix C: Remote Support Batch Upload Process
Important: A hard line break (carriage return) is required at the end of each series of system
fields. If one of the fields listed in the table below does not apply, leave the field empty, but do not
delete the comma delimiter.
Field Description
SYSTEM_NAME Fully qualified hostname of the managed system.
SYSTEM_IP IP address for the managed system.
SERIAL_NUMBER Serial number for the managed system.
PRODUCT_ID Product number for the managed system.
COUNTRY_CODE Country code for the location where the support contract was initated.
You can find your country code at the International Organization for
Standardization Web site at: http://www.iso.ch/iso/en/prods-
services/iso3166ma/02iso-3166-code-lists/index.html.
ENTITLEMENT_
TYPE
The contract type and is one of the following:
n CompaqID for a Compaq Contract ID
n SAID for a Service Agreement ID
n SystemHandle for a SystemHandle
n CarePackID for a Care Pack Serial Number
ENTITLEMENT_ID The contract ID itself; this value is case sensitive.
OBLIGATION_ID The Compaq Software Obligation ID for some North and Latin American
customers whose Entitlement Type is CarePackID or CompaqID. A
customer who has a Platinum, Gold, or Silver premerger Compaq contract
should provide a red access ID (also called an Obligation ID).
CUST_DELIVERY_
ID
A vendor or HP provided identifier.
CUST_SERIAL_NUM A customer serial number different from that provided by the system
itself.
CUST_PRODUCT_
ID
A customer product number different from that provided by the system
itself.
SITE_NAME The location where the managed system is located. If you have a large
campus it might be a facility nickname or other identifying factor for the
site location.
SITE_ADDRESS1 Address for the site of the managed system.
Table C.1 Data Collected in the CSV file presented in the order in which it should be
provided
HP Insight Remote Support Advanced (A.05.70)Page 100 of 110