HP Insight Remote Support Advanced Software Version: A.05.
Central Management Server Configuration Guide Legal Notices Warranty The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice. Restricted Rights Legend Confidential computer software.
Contents Central Management Server Configuration Guide 1 Contents 3 About This Document 8 Document Purpose and Intended Audience 8 Publishing History 9 Product Overview 9 What's New In This Release 10 Acronym Guide 10 Related Documents 12 Support Information 14 Insight Remote Support Advanced Prerequisites 15 Overview 15 Configure Your Managed Systems First 15 Before Configuring the CMS 15 Identify Required System Information 16 CMS System Requirements CMS Hardware Requirements
Central Management Server Configuration Guide Contents CMS Communication Requirements 22 Configuring the CMS to Use DNS 22 Windows 2003 23 Windows 2008 24 Verifying CMS Connectivity with HP 25 Install and Configure HP SIM 26 Installing Insight Remote Support Advanced on the Central Management Server Installing Insight Remote Support Advanced from the Software Depot Remote Support Configuration and Registration 28 28 38 Understanding Configuration and Registration 38 Registering the Remote
Central Management Server Configuration Guide Contents About HP SIM and HP Remote Support Configuration Collector (RSCC) 64 About Basic Server Configuration Collections 64 About Advanced Server Configuration Collections 64 About SAN, Storage and Network Configuration Collections 65 Common RSCC Information 65 Viewing and Configuring RSCC Data Services Settings 67 Working with SAN Configuration Collections 70 Creating a New SAN Configuration Collection in HP SIM 70 Creating Credential Groups
Central Management Server Configuration Guide Contents Remote Support Configuration Collector (RSCC) Optional Components Installed on the CMS 87 87 Event Log Monitoring Collector (ELMC) on the CMS 88 Multi-Vendor and Application Adapter (MVAA) 88 Remote Support Network Component (RSNC) 88 Unreachable Device Notification 88 Components Installed on the Managed Systems 88 Advanced Configuration Collector (ACC) depot for HP-UX 11i 89 Event Log Monitoring Collector (ELMC) for Managed Systems 89
Central Management Server Configuration Guide Contents Index 109 Page 7 of 110 HP Insight Remote Support Advanced (A.05.
About This Document Document Purpose and Intended Audience This document is intended to guide both HP Customers and HP Support Personnel through the installation and configuration of Insight Remote Support Advanced. READ THIS DOCUMENT COMPLETELY BEFORE installing or configuring Insight Remote Support Advanced. The full Insight Remote Support Advanced solution relies on several HP components to deliver Remote Support services.
Central Management Server Configuration Guide About This Document Publishing History Document Part Number Supported Operating Systems 5900-1725 Supported Versions Edition Number Publication Date See product release notes A.05.70 10.0 - New Release. October, 2011 5900-1246 See product release notes A.05.60 9.0 - New Release. April, 2011 5900-0537 See product release notes A.05.50 8.0 - New Release. August, 2010 5900-0541 See product release notes A.05.40 7.1 - includes HP SIM 6.
Central Management Server Configuration Guide About This Document thoroughly before proceeding with the installation of Insight Remote Support Advanced on your Central Management Server (CMS). What's New In This Release With the A.05.70 release: l Support for A-Series (formerly H3C/3Com) device events and configuration collections See the A-Series Configuration chapter in the Insight Remote Support Advanced Managed Systems Configuration Guide for configuration details.
Central Management Server Configuration Guide About This Document Acronym Formal Term Definition Manager and Multi Vendor Support. Your HP Account Team can provide additional information about these products. RDC Remote Device Collection RDC is the process of collecting configuration information through Remote Support technologies to deliver proactive remote support services.
Central Management Server Configuration Guide About This Document Acronym Formal Term Definition product-specific rule sets. These rule sets are updated regularly as improvements become available. Related Documents Additional Insight Remote Support Advanced documentation can be found at: http://www.hp.com/go/insightremoteadvanced-docs Table 1.
Central Management Server Configuration Guide About This Document Document Required or Recommended HP Insight Remote Support Advanced Remote Support Software Manager User Guide Required only if you want to modify the settings for your Insight Remote Support Advanced packages and the RSSWM tool itself. Location: http://www.hp.com/go/insightremoteadvanced-docs EVA CommandView Installation Guide Required only if you are installing Insight Remote Support Advanced to monitor EVA devices.
Central Management Server Configuration Guide About This Document Support Information HP recommends that you read the HP Insight Remote Support Advanced Central Management Server Configuration Guide before installation. This document is designed to help and guide you through a successful installation and configuration. However, if you need further support for Insight Remote Support Advanced, help is available through HP’s local Response Centers. Please refer to http://www.hp.
Chapter 1 Insight Remote Support Advanced Prerequisites Overview To use Insight Remote Support Advanced you need at least two pieces of hardware: a supported Windows ProLiant device to serve as the Central Management Server (CMS) and at least one managed system. Insight Remote Support Advanced is more than a single software component, it is a Remote Support solution that works with several interdependent software applications to deliver a wide range of remote support services.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites Identify Required System Information The table below identifies the information required to configure your CMS. Capture this information before you proceed with Insight Remote Support Advanced. Table 1.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites Required Item Value CommandView User Name and Password Needed to allow communications between the CMS and the CommandView service on the managed system(s).
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites Minimum Specifications l l l To manage up to 100 devices: n 5 GB RAM minimum, 6 GB recommended n 1 GB free disk space for normal operation n 2 GB available disk space to install all software components To manage up to 500 devices: n 2.4 GHz processor n 8 GB RAM n 150 GB free disk space for normal operation To manage up to 3,250 devices: n 2 x 2.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites l Microsoft Windows Storage Server 2008 Standard edition l Microsoft Windows Storage Server 2008 Advanced edition l VMware ESX 3.x and 4.0 including Update versions l VMware ESX 4.1 including Update versions l VMware ESXi 3.5 and 4.0 including Update versions l VMware ESXi 4.1 including Update versions CMS Application Requirements .NET Framework Requirements The .NET Framework version 2.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites Internet Explorer Enhanced Security Features On a CMS, the default lockdown settings include the Internet Explorer Enhanced Security Configuration component. This component prevents the Remote Support Client from executing correctly and it must be disabled, as follows: Windows 2003 1. In the Control Panel, open Add or Remove Programs. 2. In the left-most panel, click Add/Remove Windows Components. 3.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites or Accept SNMP packets from these hosts and use the Add feature to add your managed systems to the list. 5. Click OK to accept your changes and leave the SNMP properties configuration screen. Installing ProLiant Support Pack (PSP) The ProLiant Support Pack (PSP) is a system-specific software bundle that includes drivers, utilities, and management agents for ProLiant devices.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites l When connecting from a Windows XP, Windows 2000, or Windows 2003 system, use the /console switch: c:\windows\system32\mstsc.exe /console l When connecting from a Vista, Windows 2008, or Windows 7 system, use the /admin switch: c:\windows\system32\mstsc.exe /admin CMS Communication Requirements Remote Support Software Manager (RSSWM) on the CMS communicates over HTTPS/443.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites will only be able to communicate to the one site for which they have set IP addresses. There will be loss of service when that one site is not available and GSLB is directing traffic to the other site. To be fully supported, DNS must be configured on the CMS. Complete the following procedure to configure the CMS to use Domain Name System (DNS): Windows 2003 1.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites 6. Click OK, OK, Close. 7. Verify the settings by performing the nslookup command: nslookup services.isee.hp.com The output should show the IP address of the DNS server you entered. Windows 2008 1. Logon to the system as a member of the Administrators group. 2. Start → Control Panel. 3. Click the View network status and tasks link. 4. Click the Local Area Connection link. 5. Click Properties. 6.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites 9. Click OK, OK, Close, and close the Network and Sharing Center. 10. Verify the settings by performing the nslookup command: nslookup services.isee.hp.com The output should show the IP address of the DNS server you entered.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites If a URL rule was configured in the firewall, verify connectivity by sending a test event. Execute the following command from the RemoteSupport\bin directory: C:\Program Files\HP\RemoteSupport\bin> iseeinterfaces.exe -send_support_ information -test_event9F0C94C1-5515-4328-A6C4-CE68FA7A103C A successful run will return a globally unique identifier (GUID) as shown in the example.
Central Management Server Configuration Guide Chapter 1: Insight Remote Support Advanced Prerequisites system chapters of the Insight Remote Support Advanced Managed Systems Configuration Guide. 6. Run Discovery, as directed by the HP Systems Insight Manager Installation and Configuration Guide for Microsoft Windows, against your specific targeted managed systems to view them in the HP SIM All Systems list. Important: After HP SIM 7.
Chapter 2 Installing Insight Remote Support Advanced on the Central Management Server Insight Remote Support Advanced is a plug-in to the HP Systems Insight Manager (HP SIM) environment on a Central Management Server (CMS). Before proceeding with the Insight Remote Support Advanced install, make sure that your CMS has met all of the prerequisites listed in Chapter 2 and that HP SIM is installed.
Central Management Server Configuration Guide Chapter 2: Installing Insight Remote Support Advanced on the Central Management Server not start, browse to the location where you unzipped the files and double-click the setup.exe file. The installation length will vary and is dependent on the number of optional packages you choose to install. There are times when you may choose to leave the installation unattended while you wait.
Central Management Server Configuration Guide Chapter 2: Installing Insight Remote Support Advanced on the Central Management Server 9. Enter a directory path where you want to install Insight Remote Support Advanced or use the default path. Choose the optional components that you would like to include with your Insight Remote Support Advanced installation.
Central Management Server Configuration Guide Chapter 2: Installing Insight Remote Support Advanced on the Central Management Server Click Next. You will see a progress window while the files are copied. 11. The installation process will start and may take several minutes to over one hour. The installation progress of each package will be shown. Page 31 of 110 HP Insight Remote Support Advanced (A.05.
Central Management Server Configuration Guide Chapter 2: Installing Insight Remote Support Advanced on the Central Management Server If an issue is detected with the package install, the installation pauses, and the text is shown in orange. Click More Info to display more information about the issue. You can then choose to Retry the package install or Ignore the issue. If the installation of the package fails, the installation pauses, and the text is shown in red.
Central Management Server Configuration Guide Chapter 2: Installing Insight Remote Support Advanced on the Central Management Server n Automatic on-line updates This is the recommended update strategy. With this option, all of the components required to keep Insight Remote Support Advanced running update automatically when they are released by HP.
Central Management Server Configuration Guide Chapter 2: Installing Insight Remote Support Advanced on the Central Management Server n Enable email for status and connectivity reporting. Select this option if you want to receive an email every two weeks summarizing the applications installed on your CMS. You will also receive email notifications if connectivity to the HP Support Center is lost.
Central Management Server Configuration Guide Chapter 2: Installing Insight Remote Support Advanced on the Central Management Server n Web Proxy Information. If you use a web proxy, select I use a web proxy server, and enter the Proxy Host Name, Proxy Port, Proxy User and Proxy Password. Proxy Host Name and Proxy Port prepopulate from Internet Explorer settings. n Company Information. Enter your Business Name and select your Country or Region from the drop-down list.
Central Management Server Configuration Guide Chapter 2: Installing Insight Remote Support Advanced on the Central Management Server When the installation is complete, you will see a success message. If you want to view the status of the Insight Remote Support Advanced components, select the check box. Click Finish. After you click Finish, HP SIM will automatically open to the Settings tab on the Options → Remote Support Configuration and Services screen.
Central Management Server Configuration Guide Chapter 2: Installing Insight Remote Support Advanced on the Central Management Server Once installed, the RSSWM application can be accessed from the Start menu or from an icon on the CMS desktop and can be further configured to fit your enterprise needs. For more information about using RSSWM see the HP Insight Remote Support Advanced Remote Support Software Manager User Guide available at http://www.hp.com/go/insightremoteadvanced-docs.
Chapter 3 Remote Support Configuration and Registration Understanding Configuration and Registration Important: This document assumes that you have read and completed all prerequisite work detailed in the Insight Remote Support Advanced Managed Systems Configuration Guide. If you have not read and completed the prework, stop now, obtain the guide found here: http://www.hp.
Central Management Server Configuration Guide Chapter 3: Remote Support Configuration and Registration Company information provided under the Settings tab will be included with all events from your enterprise. Once the appropriate information is entered, you can register the CMS and Remote Support software with HP.
Central Management Server Configuration Guide Chapter 3: Remote Support Configuration and Registration You may enter up to three additional account contacts in the Additional Information fields. Information might include additional or off-hours contacts, pager numbers, or other relevant information about your business contacts that you want to communicate to HP.
Central Management Server Configuration Guide Chapter 3: Remote Support Configuration and Registration CMS. Proxy configuration and registration is necessary to allow the Remote Support Client to communicate support information to the HP Support Center. To configure your Web Proxy settings, complete the fields presented in the Remote Support Settings tab. The Authenticated Proxy fields should only be populated if you are using an authenticated proxy configuration.
Central Management Server Configuration Guide Chapter 3: Remote Support Configuration and Registration Eligible Systems are identified in the Insight Remote Support Advanced Release Notes available at http://www.hp.com/go/insightremoteadvanced-docs. Eligible systems are not necessarily entitled to be monitored. There is more information about the difference between being eligible and entitled in HP Insight Remote Support Advanced Operations Guide.
Central Management Server Configuration Guide Chapter 3: Remote Support Configuration and Registration Configuring WEBES for Email Notifications The CMS uses WEBES with HP SIM to handle email configuration settings. To properly configure your CMS, so that you receive email notifications about the status of Insight Remote Support Advanced, you must complete the following steps in the WEBES utility: 1.
Central Management Server Configuration Guide Chapter 3: Remote Support Configuration and Registration 6. Provide email address(es) in the Recipientsand CC fields as required. Entries should be separated by a semi-colon (;). 7. Click Apply Changes. 8. To verify that the email settings are valid, click Test Email to send a test email to each recipient.
Chapter 4 Configuring Information for Managed Systems This chapter assumes that you have completed the Remote Support configuration and registration steps in Chapter 4: “Remote Support Configuration and Registration”. The following sections explain how to configure managed system information for Remote Support Monitoring. Configuring Information Required for Remote Support Monitoring The following two subsections detail the processes required to enable Remote Support Monitoring.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems l Entitlement type, which is the contract type and is one of the following: n CarePack Serial Number n Compaq Contract ID n SAID for a Service Agreement ID n System Handle l Entitlement ID, which is the value of the contract ID itself. l Obligation ID, which is the Compaq Software Obligation ID for some North and Latin American customers whose Entitlement Type is CarePackID or CompaqID.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems 4. When the system page loads, select the Tools & Links tab. 5. From the Tools & Links tab, select the Edit System Properties link. 6. Scroll down to the Contract and Warranty Information section of the page.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems 7. Under the Contract and Warranty Information section of the page, add or update the HP SIM Asset Information as necessary. n Customer-Entered serial number – If the serial number Discovered by HP SIM (near the top of the System Information screen) is correct, then no change is necessary.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems system or enterprise was originated. Verify that the correct Country Code is selected. n Entitlement type – The contract type and is one of the following: o HP Care Pack Serial Number o Compaq Contract ID o SAID Note: If the SAID is not entered, this may effect the flow of data to some backend systems such as eSMG and SVR. o System Handle n Entitlement ID – The value of the contract ID itself.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems 9. Provide the Customer Contact information. A primary customer contact is required, but you can add a secondary (backup or off-hours) customer contact if you choose. Additionally, you can add a primary service contact for each managed system if appropriate. A Customer Contact is one employed by the Customer's IT center to administer this managed system.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems A separate Web browser window launches. Depending on what system information HP SIM has cached, you will see one of the following two displays. Example 4.1. Set System Properties when Step 1 displays as: Verify Target Systems Example 4.2. Set System Properties when Step 1 displays as: Select Target Systems 3. If Example 4.1 is displayed, click Add Targets and proceed to the next step. If Example 4.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems 7. Click Apply. The Verify Target Systems page is displayed, which allows you to review the target systems that you have selected. To add more targets, click Add Targets. To remove a target, select the check box associated with it and click Remove Targets. 8. Verify the list of systems is correct. If the list is correct, click Next. The Set System Properties page will display. 9.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems 10. Under the Contract and Warranty Information section of the page, add or update the HP SIM Asset Information as necessary. n Customer-Entered product number – If the Product Number has been Discovered by HP SIM and is correct, then no change is necessary.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems o HP Care Pack Serial Number o Compaq Contract ID o SAID Note: If the SAID is not entered, this may effect the flow of data to some backend systems such as eSMG and SVR.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems primary service contact for each managed system if appropriate. A Customer Contact is one employed by the Customer's IT center to administer this managed system. A Service Contact can be either a third party HP Authorized Support Partners or an HP Account team member. You can add and edit your contacts by clicking Manage Contacts. 13. Click Run Now.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems If you are monitoring EVAs with WBEM, additional steps are required. The information for EVA devices is addressed in the Insight Remote Support Advanced Managed Systems Configuration Guide.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems Note: The remaining steps are only necessary if you have a particular managed system with its own distinct WBEM credentials that cannot use the global credentials you have previously set. 4. Select Options → Security → Credentials → System Credentials. 5. In the Systems Credentials screen, search for a system or select from the drop-down list, select your system, and click Apply. 6. Click Run Now. 7.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems Verifying Communication Using the Service Health Tab The Service Health tab feature enables the Remote Support Client to check the connection status of the CMS and managed systems. The status indicates whether a connection exists between the CMS and managed systems.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems l Monitoring – Shows whether the device has proper connectivity for event monitoring. l Basic Collection – Shows whether the device has the proper connectivity for Basic Collections. l Advanced Collection – Shows whether the device has the proper connectivity for Advanced Collections. l SAN Storage Collection – Shows whether the device has the proper connectivity for SAN Storage Collections.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems 5. In the All Systems list, the CW column will indicate the Contract and Warranty status for all systems. Click on the icon to see details for a particular system. For systems displaying a CW status other than the green circle with white checkmark (which indicates a normal status): n If you expect the system to be out of warranty or not under support, do nothing.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems 2. If Example 4.3 is displayed, click Add Targets and proceed to the next step. If Example 4.4 is displayed, skip to the next step. 3. Select the Collection option. 4. Scroll through the drop-down list and choose the collection containing the target system from the list. 5. By default, the Select "" itself check box is selected.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems 6. Click Apply. The Verify Target Systems page is displayed, which allows you to review the target systems that you have selected. To add more targets, click Add Targets. To remove a target, select the check box associated with it and click Remove Targets. 7. Click either Schedule to run the task later or Run Now to run it now, depending on your business need.
Central Management Server Configuration Guide Chapter 4: Configuring Information for Managed Systems Associate Providers table. 6. Select the HP Authorized Support Partners from the Select HP Authorized Support Partners dropdown list. This should be the provider that provides support for the managed system. 7. You can also select the HP Authorized Resellers using the Select HP Authorized Resellers dropdown list. This should be the the provider you prefer to work with for IT solutions. 8.
Chapter 5 Remote Support Configuration Collector Services About HP SIM and HP Remote Support Configuration Collector (RSCC) HP SIM organizes systems, events, and devices into logical groupings called collections. The term collection is also used in connection with the Remote Support Configuration Collector (RSCC), but in this instance it refers to the collection of configuration data from storage devices or managed systems.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services using the HTTPS protocol. RSCC provides the core device-level communications method for data gathering, while HP SIM and SMH provide device discovery, security, and RSCC UI hosting services.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services l Data Services tab This window displays the types of managed systems and devices currently supported by the RSCC and the type of RS Collections available. n SAN Devices: configuration collections are available for supported systems. n Servers Systems: for entitled customers, configuration, availability, and performance collections are available.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services l Components tab In this tab you manage Commands and Rules versions for the configuration collections that are run against each HP-UX managed system. This page provides version details for the latest available configuration collection agent software available from HP and the version of the Advanced Configuration Collector on each HP-UX managed system.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services Important: If you are upgrading your existing instance of RSCC, these settings will not be retained. You will need to reconfigure your settings as described in this section for all upgrades and new installations. When you click the Data Services tab, the window displays the supported configuration collection options for each managed system type.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services Configuration collection details for the selected device category are displayed in table format, as follows: n The Enabled column allows you to enable or disable a particular element from configuration collections for this category of device. n The Section Name column serves to categorize individual RSCC elements into logical groups.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services Working with SAN Configuration Collections SAN Configuration Collections are specific system collections in HP SIM that are created and managed within the collection group named SAN Collections listed under the Insight Remote Support Advanced Services entry in the left panel of HP SIM.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services (as appropriate) to the automatically generated Server Configuration Collection and Storage Configuration Collection in HP SIM. To collect configuration information from devices in a SAN, an HP SIM system collection must be manually created and devices added to it to reflect the devices in the physical SAN. To create an HP SIM system collection for SAN devices and add devices to it, do the following: 1.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services 4. Select devices/systems from the Available Items panel and move them to the Selected Members panel using the double right arrow button that is between the two panels. Tip: You can use standard multiple selection techniques when selecting items from the Available Items panel, using the CTRL key to select individual items and the SHIFT key to select a range of items.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services 5. When you have added all required systems and devices to the Selected Members panel, click Save As Collection. 6. In the Save As Collection area, provide a name for your new collection in the Collection Name field, select the Existing collection option and select the SAN Configuration Collection item from the associated drop-down list. 7.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services l The CC column indicates if data was collected from a device successfully or not. l The System Name column displays the system name for each member of the selected SAN Collection. l The System Type column provides a drop-down list that allows you to indicate the type of device involved, or to indicate the operating system for server systems.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services by means of the Tasks & Logs → View Task Results menu item in HP SIM) and the status displayed under the CC column in the SAN Services tab. The HP SIM task status reflects whether the collection was successfully initiated and completed, whereas entries in the CC column in the SAN Services tab indicate whether errors were detected during a configuration collection.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services l The RSC column allows you to enable or disable the RSCC service for individual servers by selecting or deselecting the relevant server. If you disable or enable any servers, you must click Save All Changes to commit your updates. l The CC column indicates if configuration data was collected from an HP-UX managed system successfully or not.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services For each device, you should indicate the type of device, select a communication protocol and provide authentication details (or associate devices with a credential group) and click Save All Changes to prepare devices for RSCC collections.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services 5. Click Run Now to initiate a bidirectional certificate exchange. Observe the status output to verify the exchange succeeded. Note: Depending on the configuration of specific managed systems it is possible that not all steps will show success. 6. Run the configuration collection for the managed system by selecting Tasks & Logs → View All Scheduled Tasks.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services l Choose the specific version of RSCC collection rules applied to specific existing HP-UX managed systems to select which configuration collections will be run against which systems. Select the version by using the Version To Be Used By Future Collections drop-down list for the system(s) you want set to that version of configuration collections.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services 1. Click New Credential Group. 2. Provide a name for the new group in the Description field and complete the remaining authentication fields as appropriate. You are required to enter password details twice in the Password field. 3. Click Save All Changes to save details of the new group and make it available in the Cred Group drop-down list for individual devices.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services For each device, you should indicate the type of device, select a communication protocol and provide authentication details (or associate devices with a credential group) and click Save All Changes to prepare devices for RSCC collections.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services with the relevant authentication details and apply those credentials to individual devices by means of a drop-down list in the UI. To create a credential group, and pre-configure authentication details, do the following: 1. Click New Credential Group. 2. Provide a name for the new group in the Description field and complete the remaining authentication fields as appropriate.
Central Management Server Configuration Guide Chapter 5: Remote Support Configuration Collector Services details you provided for a device or system by attempting to connect to the managed system. When the test succeeds, the word Test will display in green; if it fails the Test will display in red.
Appendix A Insight Remote Support Advanced Packages After RSSWM is configured, it can be used to download and install updates and optional components. Review the following sections to determine which components are required for your enterprise.
Central Management Server Configuration Guide Appendix A: Insight Remote Support Advanced Packages for those managed system types to establish the right communication protocols for the managed system and the CMS. These procedures are provided in the Insight Remote Support Advanced Managed Systems Configuration Guide. The following figure is an example of packages available through the RSSWM application. The version numbers and installation order are subject to change as new releases become available.
Central Management Server Configuration Guide Appendix A: Insight Remote Support Advanced Packages downloaded to the CMS, and are also installed onto the CMS. HP RSSWM Unattended Install Facility The RSSWM Unattended Install Facility installs a service that allows RSSWM to operate when no one is logged onto the computer. It allows for unattended installation of all RSSWM infrastructure updates and unattended installation of any software packages that is allowed through the RSSWM update policy.
Central Management Server Configuration Guide Appendix A: Insight Remote Support Advanced Packages Web-Based Enterprise Services (WEBES) WEBES performs real-time service event analysis through product-specific rule sets. These rule sets are updated regularly as improvements become available. WEBES is the central analysis software on the CMS for automatic analysis of hardware events.
Central Management Server Configuration Guide Appendix A: Insight Remote Support Advanced Packages Event Log Monitoring Collector (ELMC) on the CMS The ELMC provides error condition detection for the event log for the CMS and communicates these events to the WEBES process also hosted on the CMS for analysis. ELMC is required on the CMS for Remote Support to function because the DESTA_Service Windows Service has an explicit dependency on the ELMC Windows Service.
Central Management Server Configuration Guide Appendix A: Insight Remote Support Advanced Packages Advanced Configuration Collector (ACC) depot for HP-UX 11i The Advanced Configuration Collector is software that is downloaded to the CMS and then distributed to supported HP-UX managed systems.
Central Management Server Configuration Guide Appendix A: Insight Remote Support Advanced Packages Event Log Monitoring Collector 2.6 installation depot for x86/x64 Windows servers Multi-Vendor Monitoring Depot The Multi-Vendor Monitoring depot is a software package that enables multi-vendor hardware monitoring. It is downloaded to the CMS by RSSWM, but must then be distributed to and installed on the managed system(s).
Appendix B Insight Remote Support Advanced Troubleshooting Steps Overview The following sections highlight issues you might or might not encounter during your Insight Remote Support Advanced configuration. Troubleshooting Potential Web Browser Issues The following issues may occur with use of the Remote Support Client depending on how your Web Browser is configured on the CMS. If you have one of these issues, please follow the associated steps.
Central Management Server Configuration Guide Appendix B: Insight Remote Support Advanced Troubleshooting Steps 6. Add your DNS suffix. You may also try to resolve the issue by updating the proxy server settings to bypass the proxy for the CMS or remote systems. For information about updating proxy server settings with Internet Explorer see: http://support.microsoft.com/kb/135982. For information about updating proxy server settings with Mozilla see: http://www.mozilla.
Central Management Server Configuration Guide Appendix B: Insight Remote Support Advanced Troubleshooting Steps DESTA Service Will Not Start Windows may sometimes hold on to a TCP port which prevents the Desta_Service from starting. To check if this has occurred, look in the /svctools/specific/desta/logs/DestaService.log file and check for the following error message: Error: basesocket.ServerSetup bind failed (10048) DestaCom::runListener ServerSetup failed DestaJVM.
Central Management Server Configuration Guide Appendix B: Insight Remote Support Advanced Troubleshooting Steps 1. On the CMS, open the Services control panel. 2. Find the DESTA_Service Service. 3. Right click on DESTA_Service and select Properties. 4. Under the Log On tab, determine the Log on as: account, then log off the CMS. 5. Log back on to the CMS using the DESTA_Service’s Log on as: account determined in the previous step.
Central Management Server Configuration Guide Appendix B: Insight Remote Support Advanced Troubleshooting Steps 6. Right click on DESTA_Service and select Properties. 7. Under the Log On tab, select This account in the Log on as: section. 8. Enter the new Destauser user name and password. Click OK. 9. Stop and Start the DESTA_Service service. For a Windows 2008 CMS: 1. On the CMS, create a user account (Destauser, for example) and set the password. 2.
Central Management Server Configuration Guide Appendix B: Insight Remote Support Advanced Troubleshooting Steps Importing a Certificate Chain (.p7b file extension) If the HP SIM certificate was replaced with a CA-signed certificate and you know the name of the certificate chain file, perform the following procedure: 1. Stop DESTA_Service by entering the command: net stop desta_service 2. From a command prompt enter the command: desta cert –trustfile
Central Management Server Configuration Guide Appendix B: Insight Remote Support Advanced Troubleshooting Steps columns contain the same certificate name. Most often there is one Server Certificate and one Trusted Certificate. 6. Clear the old HP SIM certificate from the WEBES database with the following command: desta cert –clear –alias This will make sure that a new certificate is imported into WEBES. 7. Import the saved trusted certificate(s).
Central Management Server Configuration Guide Appendix B: Insight Remote Support Advanced Troubleshooting Steps Certification Authorities. 3. Find the certificate named in the HP SIM Server certificate Issued By field, in this case ABC Certificate Authority. 4. Export the certificate using Base-64 format. 5. Import this certificate into WEBES as you would a HP SIM Trusted Certificate: desta cert –trustfile 6. Import the HP SIM server certificate.
Appendix C Remote Support Batch Upload Process Overview Important: It is assumed that you have already completed the Remote Support Configuration detailed in Chapter 4, Remote Support Configuration and Registration. If you have not, complete that prework before initiating the Batch Upload process. Specifically discover any managed systems using HP SIM.
Central Management Server Configuration Guide Appendix C: Remote Support Batch Upload Process Important: A hard line break (carriage return) is required at the end of each series of system fields. If one of the fields listed in the table below does not apply, leave the field empty, but do not delete the comma delimiter. Table C.1 Data Collected in the CSV file presented in the order in which it should be provided Field Description SYSTEM_NAME Fully qualified hostname of the managed system.
Central Management Server Configuration Guide Appendix C: Remote Support Batch Upload Process Field Description SITE_ADDRESS2 Address for the site of the managed system. SITE_CITY City for the site of the managed system. SITE_STATE State for the site of the managed system. SITE_COUNTRY Country code for the location where the managed system is physically located. You can find your country code at the International Organization for Standardization Web site at: http://www.iso.
Central Management Server Configuration Guide Appendix C: Remote Support Batch Upload Process Field Description CONTACT2_EMAIL CONTACT2_PHONE CONTACT2_ ALTPHONE CONTACT2_TITLE CONTACT2_HOURS CONTACT2_ SALUTATION CONTACT2_ LANGUAGE CONTACT2_ TIMEZONE CONTACT2_OTHER CONTACT3_ROLE See Contact 1. CONTACT3_ FIRSTNAME CONTACT3_ LASTNAME CONTACT3_EMAIL CONTACT3_PHONE CONTACT3_ ALTPHONE CONTACT3_TITLE CONTACT3_HOURS CONTACT3_ SALUTATION CONTACT3_ LANGUAGE CONTACT3_ TIMEZONE CONTACT3_OTHER 5.
Central Management Server Configuration Guide Appendix C: Remote Support Batch Upload Process batchUpload.exe –import c:\temp\batch_systems.csv 6. Enter the same username, password, and domain that you use to Log on to HP SIM on the CMS. Note: The CSV file includes System Name and System IP Address values. Unlike the other values you will record in the file, these values are strictly information and will not overwrite any data in the HP SIM user interface.
Appendix D RSCC Manual Certificate Exchange Process Manually Configuring the Certificate Exchange After installing the RS-ACC bundle on the HP-UX managed system, you must establish a trust relationship between the CMS and System Management Homepage (SMH) on the HP-UX server. Two certificates must be configured for each endpoint server. Importing the SMH certificate into HP SIM Before starting, you must get the SMH certificate from the server and import it into HP SIM.
Central Management Server Configuration Guide Appendix D: RSCC Manual Certificate Exchange Process 3. You should see a large edit box on the bottom of the page with a certificate displayed, make sure the import the certificate automatically box is checked, Log on to the SMH page using root credentials on the endpoint system to import the certificate. If successful, SMH should display Success and the message Management Server's certificate was successfully added to the trusted certificates list.
Glossary Central Management Server A system in the management domain that executes the HP Systems Insight Manager (HP SIM) software. All central operations within HP SIM are initiated from this system. Client See "Remote Support Client" on next page. collections The term within HP SIM for grouping system or event searches.
Central Management Server Configuration Guide Glossary troubleshooting to help improve the availability of supported HP servers and storage systems in your data center. HP Insight Remote Support reduces cost and complexity through support of systems. HP Insight Remote Support securely communicates hardware incident information through your firewall and/or Web proxy to the HP Support Center for reactive support.
Central Management Server Configuration Guide Glossary designated enterprise support contact information, and your HP Account Team contact information. Remote Support Entitlement Check The RSEC is a check against the HP entitlement datastore for the current obligation status of a particular system. The Entitlement window displays the results of the Remote Support Entitlement Check.
Index HP SIM installation A ACC 89 access requirements 21 Advanced Configuration Collector 89 B batch upload I Insight Remote Support Advanced downloading 28 installing 28 P 99 packages C communication requirements 26 84 R 22 registering client connectivity verifying 25 contract and warranty 59 D Discovery 38 Remote Support Configuration Collector Advanced Server Services 64 Basic Server Services 64 Components 67 enabling systems for Remote Support 41 Data Services 66-67 ind
Central Management Server Configuration Guide Index: Software Depot – WBEM Configuration privacy 42 Proxy Server Information 40 registering client 42 Software Depot 28 software requirements .NET Framework requirements 19 ProLiant Support Pack 21 SNMP 20 Web browsers 19 T troubleshooting certificates 95 cookie issues 92 DNS error 91 events 93 Web browser issues 91 W WBEM Configuration Page 110 of 110 55 HP Insight Remote Support Advanced (A.05.
